The Software Development for Reservation Service of Computer Laboratories and Training Rooms at Dhonburi Rajabhat University Samutprakan

Abstract

The objectives of this study were 1) to analyze, design and develop the software for reservation service of computer laboratories and training rooms, 2) to study the quality of the software, and 3) to study the users’ satisfaction.  The samples were divided into four groups; 1) five information system experts, 2) 32 staff members in Dhonburi Rajabhat University Samutprakan, 3) 54 lecturers in Dhonburi Rajabhat University Samutprakan, and 4) 234 undergraduate students in Dhonburi Rajabhat University Samutprakan. The samples were selected by random sampling and grouped based on the demographics; sex, age, position, education level, and attitude.  The system development tools were data-flow diagram, entity-relationship diagram, data dictionary, user interface design, and the software quality assessment form and users’ satisfaction assessment form, which had a quality consistency index tool IOC = 0.67 and reliability = 0.97.  Qualitative and quantitative data were collected based on fundamental statistics.  The study's findings showed that: 1) the software system referred to the software for reservation service of computer laboratories and training rooms at Dhonburi Rajabhat University Samutprakan, 2) the quality of the software was in appropriate criteria, and could actually be used.  There were people involved in this system including staff members, lecturers, and students, and they were divided into three groups: users, coordinators, and administrators, and 3) the study found that the users’ satisfaction in terms of data input, work process, and output were at very good levels (mean = 4.55) respectively.