People’s Satisfaction on the Quality of Waste Collection Services of Sai Ma Subdistrict Municipality, Nonthaburi Province

Abstract

This research aimed to study and compare the levels of people’s satisfaction on the quality of waste collection services of Sai Ma Subdistrict Municipality, Nonthaburi Province in four dimensions namely concrete services, reliable services, response to consumers, and confidence to service recipients. The sample included 382 heads of households with domicile in Sai Ma Subdistrict Municipality. It was quantitative research. The tool used in the research was questionnaire.  The statistics used in the data analysis included Frequency, Percentage, Mean, Standard Deviation, t-test, One-way ANOVA and Scheffe’s method. The study findings revealed the following: 1) People’s satisfaction on the quality of waste collection services of Sai Ma Subdistrict Municipality, Nonthaburi Province overall had the mean of 3.68 at high level of satisfaction. The consideration in each dimension revealed that the mean score was at high level in all dimensions. When ranking of the mean score from high to low scores, it was revealed that the dimension with the highest mean was concrete services, followed by reliable services, confidence to service recipients, and the dimension with the lowest mean was response to consumers respectively. 2) The comparison of the personal status of people’s satisfaction on the quality of waste collection services of Sai Ma Subdistrict Municipality, Nonthaburi Province revealed that for the sample with different genders, the level of satisfaction on the quality of services was not different. As for the sample with differences in age, occupation, education, income, and residential areas, the level of satisfaction on the quality of services was different at the statistical significance of .05.