EVALUATION OF ELECTRONIC LOCAL ADMINISTRATIVE ACCOUNTING SYSTEM (e-LAAS) USAGE OF SUB-DISTRICT ADMINISTRATIVE ORGANIZATION IN CHIANG MAI

Abstract

This objectives of this research were 1) to study fundamentals of the system users factors that influence basic features of the software quality and 2) The data were collected through the application of questionnaires. The sample group consisted of 356 operations officers in 89 organizations. The descriptive statistics was used to analyze the data for frequency, percentage, mean and standard deviation. The t-test and One-Way ANOVA were utilized to test the hypotheses. The results of the study indicated that the majority of the respondents were females aged between 30 and 39 years, graduated in Accounting, Finance and Economics, working as finance and accounting officers between five to ten years. They were experienced implementing the system between one and two years and were trained to use the system once. The results of the study on the satisfaction with the software quality. It is further revealed that the satisfaction with the software quality was at a high level in terms of reliability (µ = 3.84, σ = 0.63), utility (µ = 3.68, σ = 0.62), system transfer (µ = 3.62, σ = 0.87), maintenance (µ = 3.61, σ = 0.78), competency (µ = 3.50, σ = 0.58) and efficiency (µ = 3.49, σ = 0.70). The result of hypothesis testing shows that fundamentals gender, age, position, the system operation experience, and number of training time affected the aspects of software quality at a significance level of 0.05. Most of the respondents were female and the average of satisfaction level with the software quality was higher than male and for the younger ones to learn about the technology faster than the older. The performance of the officials in different positions. Those who learned about computer accounting systems made learning more memorable so they could use the computer accounting system better than those who did not attend the training. And the experience of using the computer accounting system makes it proficient. Can fix the problems, including a performance at a glance. And to evaluate of the system implementation results of the study indicated that personnel having insufficient knowledge about the system, unreliable internet systems at workplace, problematic operations of the system when overworked, and ever-changing and insufficient manual.