Ways to Develop the Faculty of Social Sciences and Hdmanities' Library Service

Abstract

The study, "Ways to Develop the Faculty of Social Sciences and Humanities' Library Service", was quantitative research aiming to study students, faculty members and office staffs' needs in their use of the library service. Data were collected from 120 samples. Findings showed that most of the library users were female, aged between 19-23 years old, studying in the undergraduate level at the Faculty of Social Sciences and Humanities, Mahidol University. The frequency of their use was once a week. The time of service use was not certain while the duration was less than one hour per time. The findings on their needs showed as follows. Library resources: The needs were in the high level for research documents and journals, e-resources, general knowledge books, magazines and newspaper, textbooks and outside readings. Facilities: The needs were in the high level, for instance, for a reading corner, WIFI service, compartments for small reading groups, and computers for information search. Public relation: the needs were in the high level for a library web site, leaflets, guidelines of library use, news announcements, training and library activities for library users to participate. Service: The needs were in the high level for convenient and systematic service, service on weekends, accurate organization of books on the shelves, availability of  borrow and return service and audio-visual and electronic medias . Library staff: The needs were in the high level for friendly and enthusiastic service, and ability to provide information and recommendations.