EVAUATION OF MEASURES TO PROVIDE REMEDIAL ASSISTANCE TO INSURED EMPLOYEES AFFECTED BY COVID-19

Abstract

The purpose of this research was to 1) to study the evaluation of measures to provide remedial assistance to insured employees affected by Covid-19 and 2) to study problems and obstacles for the evaluation of measures to provide remedial assistance to insured employees affected by Covid 19. This research was a qualitative. Data information was collected from 19 key informants obtained from purposive selection from knowledgeable persons, expertise and experience. It was very well connected, including the executives of the Ministry at the policy level, senior management, member of the House of Representatives, Chairman of the Employee Organization Council, Chairman of the Tourism Industry, Council Provincial social security officer, chairman of the labor network club, the academic persons and the employees. The results found that: 1) Context side -based remedial measures found that it would alleviate the suffering of insurers, but it was uncertain whether this measure could lessen their distress Because the measures were not comprehensive enough to suited the current problem. (1) In terms of input, it was found that the office equipment operating system, some aspects of the Social Security Office were not yet ready and sufficient to operate for the administration, the caused delay of the operators were not sufficient for the mission. (2) Administrative process, it was found that the administrative process of the Social Security Office would lacked clarity in solving the problem. Performance had been delayed, lack of communication confusion. (3) Productivity / Effectiveness found that the Social Security Office's operations were not clear, complicated, delayed, and assistance was not covered and did not take into the maximum benefits of the insured. (4) In terms of impact, it was found that the Social Security Office's operations had the greatest impact on the economy. Urgent remedial measures should be issued and improve measures to be in line with the current situation and could be used effectively. (5) On the expansion of the results, it was found that there was a need for a reform of the administrative structure. The operating process was transparent and verifiable and employees. 2) Problems and obstacles were found that the operation of the social security office was delayed due to inadequate financial resources, personnel, insufficient assistance, as well as laws, regulations and structures, inconsistent with the current situation, outdated technology. The existing databases of government agencies were not coherent.