ปัจจัยที่มีอิทธิพลต่อความพึงพอใจในงาน ผลการปฏิบัติงานและความต้องการออกจากงานของมัคคุเทศก์
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เผยแพร่แล้ว:
ม.ค. 17, 2018
คำสำคัญ:
ความเครียดในการทำงาน ความขัดแย้งในครอบครัวที่มีสาเหตุมาจากงาน ความพึงพอใจในงาน ผลการปฏิบัติงาน ความต้องการออกจากงาน
Main Article Content
บทคัดย่อ
การวิจัยครั้งนี้มีวัตถุประสงค์เพื่อศึกษาปัจจัยที่มีอิทธิพลต่อความพึงพอใจในงาน ผลการปฏิบัติงาน และความต้องการออกจากงานของมัคคุเทศก์ ปัจจัยที่มาจากความเครียดในการทำงาน ความเครียดในบทบาท โดยมีตัวแปรกลางเป็นความขัดแย้งในครอบครัวที่มีสาเหตุมาจากงาน การศึกษาครั้งนี้เก็บรวบรวมข้อมูลโดยแบบสอบถาม กลุ่มตัวอย่างเป็นมัคคุเทศก์ในเขตกรุงเทพมหานคร การวิเคราะห์ข้อมูลใช้ร้อยละ ค่าความถี่ ค่าเฉลี่ย ส่วนเบี่ยงเบนมาตรฐาน การทดสอบค่าสัมประสิทธิ์สหสัมพันธ์ และการวิเคราะห์การถดถอยอย่างง่าย ผลการวิจัยพบว่า ความเครียดในการทำงาน ความเครียดในบทบาท และความขัดแย้งในครอบครัว ที่มีอิทธิพลต่อความพึงพอใจในงาน ผลการปฏิบัติงาน และความต้องการออกจากงานของมัคคุเทศก์ นอกจากนั้นผลการปฏิบัติงานมีอิทธิพลกับความต้องการออกจากงานมากที่สุด
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บท
บทความวิจัย (Research article)
References
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17. Knight, W. E. and Leimer, C. L. (2010). Will IR Staff Stick? An exploration of institutional researchers’ intention to remain in or leave their jobs. Res High Educ, 51(2), 109-131.
18. Kusumote, C. (2007). Factors affecting job stress of flight attendants: A case study of an airline. Bangkok: Kasetsart University.
19. Lin, W. (2015). A study on the relationship between work-family conflicts and the job satisfaction of tour leaders. Journal of Tourism and Recreation, 2(1), 41-52.
20. Phusrion, T. (2008). SPSS for applied research. Karasin: Prasan Printing.
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2. Bishop, J. W., Scott, K. D. and Burroughs, S. M. (2000). Support, commitment and employee outcomes in a team environment. Journal of Management, 26(6), 1113-1132.
3. Boyar, S. L., Carson, C. M., Mosley, D. C., Maertz, C. P. and Pearson, A. W. (2006). Assessment of the validity of Netemeyer et al.'s (1996) WFC and FWC scales. International Journal of Conflict Management, 17(1), 34-44.
4. Burke, R. J. and Greenglass, E. (1995). A longitudinal study of psychological burnout in teachers. Human Relations, 48(February 1995), 187-202.
5. Calisir, F., Gumussoy, C. A. and Iskin, I. (2001). Factors affecting intention to quit among IT professionals in Turkey. Personnel Review, 40(4), 514-533.
6. Chaipo, T. (2009). The effectiveness of press management: A comparative case study of Thongkamon publishing house and Kurusapa press. EAU Heritage Journal, 2(2) 45-53.
7. Daphet, S. (2014). Destination choice between first-time and repeat tourists. Journal of Business, Economics and Communications, 9(2), 39-59.
8. Efrosini, K. (2013). Stress in Greek primary schoolteachers working under conditions of Financial Crisis. Europe's Journal of Psychology, 9(1), 104-112
9. Fatma, N. I., Yunus, T. and Esengul, I. (2014). The effects of emotional labor on job attitudes of hotel employees: Mediating and moderating roles of social support and job autonomy. International Review of Management and Marketing, 4(3), 175-186.
10. Firth, L., Mellor, D. J., Moore, K. A. and Loquet, C. (2004). How can managers reduce employee intention to quit?. Journal of Managerial Psychology, 19(2), 170-187.
11. Greenhaus, J. H. and Powell, G. N. (2006). When work and family are allies: A theory of work – family enrichment. Academy of Management Review, 31(1), 72- 92.
12. Heung, V. C. S. (2008). Effects of tour leader’s service quality on agency’s reputation and customers’ word-of-mouth. Journal of Vacation Marketing, 14(4), 305-315.
13. Hill, E. J. (2005). Work-family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family Issues, 26(6), 793- 819.
14. Jantaraprayon, O. (2001). Local guide’s competency development case study in Pa-pai Sub-District, Sansai district, Chiang Mai province, Thailand. Chiang Mai: Maejo University.
15. Karatepe, O. M. and Baddar, L. (2006). An empirical study of the selected consequences of frontline employees’ work-family conflict and family-work conflict. Journal of Tourism Management, 27(5), 1017-1028.
16. Khan, T. I. (2015). Impact of stressors on employee performance: Moderating role of big five traits. Islamabad: Mohammad Ali Jinnah University.
17. Knight, W. E. and Leimer, C. L. (2010). Will IR Staff Stick? An exploration of institutional researchers’ intention to remain in or leave their jobs. Res High Educ, 51(2), 109-131.
18. Kusumote, C. (2007). Factors affecting job stress of flight attendants: A case study of an airline. Bangkok: Kasetsart University.
19. Lin, W. (2015). A study on the relationship between work-family conflicts and the job satisfaction of tour leaders. Journal of Tourism and Recreation, 2(1), 41-52.
20. Phusrion, T. (2008). SPSS for applied research. Karasin: Prasan Printing.
21. Pizam, A. (2004). Are hospitality employees equipped to hide their felling?. International Journal of Hospitality Management, 23(4), 315-316.
22. Rattanachot, S. (2009). Management and organizational behavior. Bangkok: Top Publishing.
23. Shahzad, F. (2013). Impact of organizational culture on employee’s job performance: An empirical study of software houses in Pakistan. Journal of Business Studies Quarterly, 5(2), 56-64.
24. Silawanno, C. (2012). Development of staff supporter’s performance appraisal system at Valaya Alongkorn Rajabhat University under the Royal Patronage. VRU Research and Development Journal, 7(3), 56-62.
25. Tsaur, S. H. and Lin, W. (2014). Hassles of tour leaders. Journal of Tourism Management, 45(2), 28-38.
26. Turnage, J. J. and Spielberger, C. D. (1991). Job stress in managers, professionals and clerical workers. Work and Stress, 5(3), 165-176.
27. Varshney, D. (2014). Impact of self-concept on turnover intention: An empirical study. American International Journal of Contemporary Research, 4(10), 87-96.