Factors Influencing Job Satisfaction, Job Performance and Intention to Leave of Guide
Article Sidebar
Published:
Jan 17, 2018
Keywords:
Job Stress Work Conflict as from Job Role Job Satisfaction Job Performance Intention to Leave
Main Article Content
Abstract
The objective of this research was to study 1) the factors influencing job satisfaction
2) performance and 3) intention to leave of guide. The study mainly focused on the factors from the stress at work, the stress from duty and responsibility with family problems as a central variable. This study employed a questionnaire as a research instrument to collect the data from guides in the Bangkok area. The statistical tools used to analyze the data were percentage, frequency, mean, standard deviation, test of correlation and simple regression. It was found that job stress, role stress work conflicts from the job role had an influence on the job satisfaction, job performance and intention to leave. In addition, the job performance was the main influence for the intention to leave.
Article Details
How to Cite
[Sawitree Yoyyim] ส. ย., & [Viroj Jadesadalug] ว. เ. (2018). Factors Influencing Job Satisfaction, Job Performance and Intention to Leave of Guide. Journal of Business, Innovation and Sustainability (JBIS), 12(2), 133–144. retrieved from https://so02.tci-thaijo.org/index.php/BECJournal/article/view/77439
Section
บทความวิจัย (Research article)
References
1. Aaker, D. A., Kumar V. and Day G. S. (2001). Marketing Research. New York: John Wiley and Sons.
2. Bishop, J. W., Scott, K. D. and Burroughs, S. M. (2000). Support, commitment and employee outcomes in a team environment. Journal of Management, 26(6), 1113-1132.
3. Boyar, S. L., Carson, C. M., Mosley, D. C., Maertz, C. P. and Pearson, A. W. (2006). Assessment of the validity of Netemeyer et al.'s (1996) WFC and FWC scales. International Journal of Conflict Management, 17(1), 34-44.
4. Burke, R. J. and Greenglass, E. (1995). A longitudinal study of psychological burnout in teachers. Human Relations, 48(February 1995), 187-202.
5. Calisir, F., Gumussoy, C. A. and Iskin, I. (2001). Factors affecting intention to quit among IT professionals in Turkey. Personnel Review, 40(4), 514-533.
6. Chaipo, T. (2009). The effectiveness of press management: A comparative case study of Thongkamon publishing house and Kurusapa press. EAU Heritage Journal, 2(2) 45-53.
7. Daphet, S. (2014). Destination choice between first-time and repeat tourists. Journal of Business, Economics and Communications, 9(2), 39-59.
8. Efrosini, K. (2013). Stress in Greek primary schoolteachers working under conditions of Financial Crisis. Europe's Journal of Psychology, 9(1), 104-112
9. Fatma, N. I., Yunus, T. and Esengul, I. (2014). The effects of emotional labor on job attitudes of hotel employees: Mediating and moderating roles of social support and job autonomy. International Review of Management and Marketing, 4(3), 175-186.
10. Firth, L., Mellor, D. J., Moore, K. A. and Loquet, C. (2004). How can managers reduce employee intention to quit?. Journal of Managerial Psychology, 19(2), 170-187.
11. Greenhaus, J. H. and Powell, G. N. (2006). When work and family are allies: A theory of work – family enrichment. Academy of Management Review, 31(1), 72- 92.
12. Heung, V. C. S. (2008). Effects of tour leader’s service quality on agency’s reputation and customers’ word-of-mouth. Journal of Vacation Marketing, 14(4), 305-315.
13. Hill, E. J. (2005). Work-family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family Issues, 26(6), 793- 819.
14. Jantaraprayon, O. (2001). Local guide’s competency development case study in Pa-pai Sub-District, Sansai district, Chiang Mai province, Thailand. Chiang Mai: Maejo University.
15. Karatepe, O. M. and Baddar, L. (2006). An empirical study of the selected consequences of frontline employees’ work-family conflict and family-work conflict. Journal of Tourism Management, 27(5), 1017-1028.
16. Khan, T. I. (2015). Impact of stressors on employee performance: Moderating role of big five traits. Islamabad: Mohammad Ali Jinnah University.
17. Knight, W. E. and Leimer, C. L. (2010). Will IR Staff Stick? An exploration of institutional researchers’ intention to remain in or leave their jobs. Res High Educ, 51(2), 109-131.
18. Kusumote, C. (2007). Factors affecting job stress of flight attendants: A case study of an airline. Bangkok: Kasetsart University.
19. Lin, W. (2015). A study on the relationship between work-family conflicts and the job satisfaction of tour leaders. Journal of Tourism and Recreation, 2(1), 41-52.
20. Phusrion, T. (2008). SPSS for applied research. Karasin: Prasan Printing.
21. Pizam, A. (2004). Are hospitality employees equipped to hide their felling?. International Journal of Hospitality Management, 23(4), 315-316.
22. Rattanachot, S. (2009). Management and organizational behavior. Bangkok: Top Publishing.
23. Shahzad, F. (2013). Impact of organizational culture on employee’s job performance: An empirical study of software houses in Pakistan. Journal of Business Studies Quarterly, 5(2), 56-64.
24. Silawanno, C. (2012). Development of staff supporter’s performance appraisal system at Valaya Alongkorn Rajabhat University under the Royal Patronage. VRU Research and Development Journal, 7(3), 56-62.
25. Tsaur, S. H. and Lin, W. (2014). Hassles of tour leaders. Journal of Tourism Management, 45(2), 28-38.
26. Turnage, J. J. and Spielberger, C. D. (1991). Job stress in managers, professionals and clerical workers. Work and Stress, 5(3), 165-176.
27. Varshney, D. (2014). Impact of self-concept on turnover intention: An empirical study. American International Journal of Contemporary Research, 4(10), 87-96.
2. Bishop, J. W., Scott, K. D. and Burroughs, S. M. (2000). Support, commitment and employee outcomes in a team environment. Journal of Management, 26(6), 1113-1132.
3. Boyar, S. L., Carson, C. M., Mosley, D. C., Maertz, C. P. and Pearson, A. W. (2006). Assessment of the validity of Netemeyer et al.'s (1996) WFC and FWC scales. International Journal of Conflict Management, 17(1), 34-44.
4. Burke, R. J. and Greenglass, E. (1995). A longitudinal study of psychological burnout in teachers. Human Relations, 48(February 1995), 187-202.
5. Calisir, F., Gumussoy, C. A. and Iskin, I. (2001). Factors affecting intention to quit among IT professionals in Turkey. Personnel Review, 40(4), 514-533.
6. Chaipo, T. (2009). The effectiveness of press management: A comparative case study of Thongkamon publishing house and Kurusapa press. EAU Heritage Journal, 2(2) 45-53.
7. Daphet, S. (2014). Destination choice between first-time and repeat tourists. Journal of Business, Economics and Communications, 9(2), 39-59.
8. Efrosini, K. (2013). Stress in Greek primary schoolteachers working under conditions of Financial Crisis. Europe's Journal of Psychology, 9(1), 104-112
9. Fatma, N. I., Yunus, T. and Esengul, I. (2014). The effects of emotional labor on job attitudes of hotel employees: Mediating and moderating roles of social support and job autonomy. International Review of Management and Marketing, 4(3), 175-186.
10. Firth, L., Mellor, D. J., Moore, K. A. and Loquet, C. (2004). How can managers reduce employee intention to quit?. Journal of Managerial Psychology, 19(2), 170-187.
11. Greenhaus, J. H. and Powell, G. N. (2006). When work and family are allies: A theory of work – family enrichment. Academy of Management Review, 31(1), 72- 92.
12. Heung, V. C. S. (2008). Effects of tour leader’s service quality on agency’s reputation and customers’ word-of-mouth. Journal of Vacation Marketing, 14(4), 305-315.
13. Hill, E. J. (2005). Work-family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family Issues, 26(6), 793- 819.
14. Jantaraprayon, O. (2001). Local guide’s competency development case study in Pa-pai Sub-District, Sansai district, Chiang Mai province, Thailand. Chiang Mai: Maejo University.
15. Karatepe, O. M. and Baddar, L. (2006). An empirical study of the selected consequences of frontline employees’ work-family conflict and family-work conflict. Journal of Tourism Management, 27(5), 1017-1028.
16. Khan, T. I. (2015). Impact of stressors on employee performance: Moderating role of big five traits. Islamabad: Mohammad Ali Jinnah University.
17. Knight, W. E. and Leimer, C. L. (2010). Will IR Staff Stick? An exploration of institutional researchers’ intention to remain in or leave their jobs. Res High Educ, 51(2), 109-131.
18. Kusumote, C. (2007). Factors affecting job stress of flight attendants: A case study of an airline. Bangkok: Kasetsart University.
19. Lin, W. (2015). A study on the relationship between work-family conflicts and the job satisfaction of tour leaders. Journal of Tourism and Recreation, 2(1), 41-52.
20. Phusrion, T. (2008). SPSS for applied research. Karasin: Prasan Printing.
21. Pizam, A. (2004). Are hospitality employees equipped to hide their felling?. International Journal of Hospitality Management, 23(4), 315-316.
22. Rattanachot, S. (2009). Management and organizational behavior. Bangkok: Top Publishing.
23. Shahzad, F. (2013). Impact of organizational culture on employee’s job performance: An empirical study of software houses in Pakistan. Journal of Business Studies Quarterly, 5(2), 56-64.
24. Silawanno, C. (2012). Development of staff supporter’s performance appraisal system at Valaya Alongkorn Rajabhat University under the Royal Patronage. VRU Research and Development Journal, 7(3), 56-62.
25. Tsaur, S. H. and Lin, W. (2014). Hassles of tour leaders. Journal of Tourism Management, 45(2), 28-38.
26. Turnage, J. J. and Spielberger, C. D. (1991). Job stress in managers, professionals and clerical workers. Work and Stress, 5(3), 165-176.
27. Varshney, D. (2014). Impact of self-concept on turnover intention: An empirical study. American International Journal of Contemporary Research, 4(10), 87-96.
