The Relationship Between Job Satisfaction and Organizational Commitment on Turnover Intention of Production Employees in a Pharmaceutical Manufacturing Company in Chatuchak District, Bangkok
Keywords:
Job satisfaction, Organizational commitment, Turnover intentionAbstract
This study was a quantitative study and purposes of this study were 1) to examine the level of job satisfaction, 2) to examine the level of organizational commitment, 3) to examine the level of turnover intention, and 4) to investigate the relationship between job satisfaction and organizational commitment on turnover intention of production employees in a pharmaceutical manufacturing company. The study sample consisted of 198 employees, selected through proportional stratified random sampling. The research instrument was a questionnaire. The data were analyzed using frequency, percentage, standard deviation, mean, and multiple regression analysis. The study found that: 1) the job satisfaction was at a moderate level. The satisfaction with work itself had the highest mean and was at a high level, followed by the satisfaction with supervisors, which was also at a high level. Meanwhile, the satisfaction with promotion opportunities, pay and benefits, and coworkers were at moderate levels, respectively; 2) the organizational commitment was at a high level. Continuance commitment had the highest mean and was at a high level, followed by normative commitment, which was also at a high level, while affective commitment was at a moderate level; 3) overall, the turnover intention was at a moderate level; and 4) all five dimensions of job satisfaction (work itself, coworkers, pay and benefits, promotion opportunities, and supervisors) and all three dimensions of organizational commitment (affective commitment, continuance commitment, and normative commitment) had a significant negative effect on turnover intention at the 0.05 level.
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