Satisfaction With the Quality of Meeting Catering Services of the Unit Operating Directly Under the Office of the Permanent Secretary for Defense

Abstract

This research aimed 1) to study the level of satisfaction among customers and the service quality of the meeting and catering arrangements provided by the unit operating directly under the Office of the Permanent Secretary for Defense and 2) to examine the satisfaction with the service quality of the meeting and catering arrangements provided by the unit operating directly under the Office of the Permanent Secretary for Defense. The researcher collected questionnaires from a sample group of customers experiencing meeting catering services provided by the unit operating directly under the Office of the Permanent Secretary for Defense. The data was collected by using questionnaires to gather information from 375 individuals. Statistical analysis was conducted using measures including frequency distribution, percentage, mean, standard deviation, and multiple regression analysis. The research findings indicated that the level of satisfaction among meeting catering service users was high. The quality of meeting catering services provided was at a good level in terms of trustworthiness in service delivery, responsiveness to service recipients, confidence building for service recipients, and empathy towards service recipients. These factors significantly impacted the satisfaction among customers experiencing meeting catering services provided by the unit operating directly under the Office of the Permanent Secretary for Defense, with a statistical significance level of 0.05.