PEOPLE'S EXPECTATIONS OF PUBLIC SERVICES OF PALURU SUBDISTRICT MUNICIPALITY, SU-NGAI PADI DISTRICT, NARATHIWAT PROVINCE

Abstract

The research purposes were to study and to compare the People's Expectations of Public Services of Paluru Subdistrict Municipality, Su-ngai Padi District, Narathiwat Province classified by the personal factors. This was the mixed method research. The population was the people aged 20 years and over living in the area of the Paluru Subdistrict Municipality, Su-ngai Padi District, Narathiwat Province ; the sample group was the 390 people determined using Taro Yamane's formula. And the key informants are 24 community leaders in Paluru Subdistrict Municipality. The research instrument was the rating scale questionnaire. The data analysis statistics were the percentage, mean, standard deviation, t-test (Independent samples), one-way Analysis of Variance, and method of Scheffe^/.

          The research findings were: (1) has expectations regarding public services, found the overall was at high level ; when descending mean were the Water resources for agriculture, electricity and lighting, waterworks, social welfare and transportation ; and (2) the people with different gender, education levels, and occupations had the Expectations of Public Services was not significantly different. (3) Municipal public service guidelines should be implemented based on principles such as responding to the needs and wants of the people, prioritizing urgent needs, engaging the public, and being consistent with the context of the area and community For example, enhancing problem-solving capabilities by working in collaborative networks between government agencies, private sector organizations, civil society organizations, and professional institutions. Utilizing the principle of cooperation between local authorities to enhance the capacity to provide public services. To educate the public on how to participate and genuinely present their problems and needs.