ORGANIZATION CITIZENSHIP BEHAVIOR INFIUENCING WORK EFFICIENCY: A CASE STUDY OF HOME PRODUCE CENTER PUBLIC COMPANY LIMITED

Abstract

This qualitative research aimed to study the member behavior and organization effectiveness. 1) investigate the level of organization citizenship behavior and performance in the organization. 2) compare individual factor with organization citizen behavior. 3) examine the relationship between organization citizenship behavior and performance in the organization.  The mean of organization citizenship behavior is organization compliance in various that employee have for the organization without hope for compensation. The organization citizenship behavior is support good relationship with another employee. Configuration of organization citizenship behavior is Helping Behavior, Courtesy, Conscientiousness, Sportsmanship, Discipline and Generous Behavior.

The population is employee at Home Product center public company limited 1,600 people. The sample were 400 people by using a questionnaire to collect data. Data analysis tools were frequency distribution, percentage, mean and standard deviation correlation was analyzed using Pearson’s correlation coefficients.

Base on the results, Individual factor of the sample are male and female 20 - 25 years old, income between 10,001 - 20,001 Bath, level of education is lower than Bachelor’s degree, time of work is less than or equal 5 years and position level is general employee. When considered income, Helping Behavior an average of 4.51 Standard deviation equal 0.47 and Organization Compliance Behavior an average of 4.37 and standard deviation equal 0.51. Compare individual factor with Organization citizen behavior level of statistical significance .05. When considered income between age and Organization Compliance Behavior (Sig = 0.013 < 0.05) and loyalty Behavior (Sig = 0.016 < 0.05) is difference, between income with loyalty Behavior (Sig = 0.018 < 0.05) is difference, between time of work with loyalty Behavior (Sig = 0.000 < 0.05), Creative Behavior (Sig = 0.020 < 0.05) and Organization Compliance Behavior (Sig = 0.002 < 0.05) is difference, Position level with Generous Behavior (Sig = 0.032 < 0.05) is difference. Examine the relationship between organization citizenship behavior and performance in organization. Level of statistical significance .05 (r = 0.613, Sig = 0.000 < 0.05). When considered income organization citizenship behavior was correlate Organization Compliance Behavior (r = 0.686, Sig = 0.000 < 0.05) at a Hight level and Helping Behavior (r = 0.434, Sig = 0.000 < 0.05) at the lowest level.