The application of Total Quality Management for short-term planning focused on the Financial Production Productivity in Chemical (Resin) Industry
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Published:
Oct 30, 2020
Keywords:
Total Quality Management, Financial Productivity
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Abstract
Total Quality Management is a management process that focuses on responding to target groups or customers. And affect the internal organization to have a process for improvement and development to satisfy the target group or customers. Which will affect the financial results in the form of 1. The ability to reduce costs, quality 2. Monetary rewards. Which is a measure of Production Productivity. By being a measure of short-term performance to improve the organization to achieve its goals. From the study of Total Quality Management that Leaderships, Quality Improvement, Process Improvement, and Customer Focus found that the Involvement and Process Improvement the most influence on Financial Productivity
Article Details
How to Cite
๊Udomsak_KU. (2020). The application of Total Quality Management for short-term planning focused on the Financial Production Productivity in Chemical (Resin) Industry. Journal of KMITL Business School, 10(2), 41–57. Retrieved from https://so02.tci-thaijo.org/index.php/fam/article/view/244827
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Research Article
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References
REFERENCE
Ahire, S., Golhar, D., & Waller, M. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56.
Ahmed Al-Dujaili, M. A. (2013). Study of the relation between types of the quality costs and its impact on productivity and costs: A verification in manufacturing industries. Total Quality Management & Business Excellence, 24(3-4), 397–419.
Anderson, J. C., Rungtusanatham, M., & Schroeder, R. G. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review, 19(3), 472- 509.
Apibunyopas, P. (2015). Exploratory Factor Analysis, Organizational Research. Modern Management Journal, 13(2), 23-36.
Black, S., & Porter, L. (1996). Identification of the critical factors of TQM. Decision Sciences, 27(1), 1-21.
Buathong, S., & Bangchokdee, S. (2015). Use of financial and non-financial performance measures within contingency theory. Journal of Accounting Profession, 11(31), 63-79.
Burgess, T. F. (1990). A review of productivity. Work Study, 39(1), 6-10.
Callaghan, B. (1990). Productivity for profit. Work Study, 39(2), 6-19.
Fabrigar, L.R., Wegener, D.T., MacCallum, R.C., & Strahan, E.J. (1999). Evaluating the Use of Exploratory Factor Analysis in Psychological Research. Psychological Methods, 4, 272-299.
Flynn, B.B., Schoeder, R.G., & Sakibaba, S. (1994). A framework for quality management research and associated measurement instrument. Journal of Opertions Management, 11(4), 339-366.
Ford, J.K., MacCallum, R.C., & Tait, M. (1986). The Application of Exploratory Factor Analysis in Applied Psychology: A critical Review and Analysis. Personnel Psychology, 39, 291-314.
Gupta, M., & Campbell, V. S. (1995). The cost of quality. Production and Inventory Management Journal, 36(3), 43-49.
Gupta, S., & Prasad, A. (2011). Productivity‐based hybrid model: Learning from the Indo‐Japanese and Indian auto sector. Journal of Advances in Management Research, 8(1), 158-171.
Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual and practical issues. Administrative Science Quarterly, 40, 309-342.
Iyer, A., Saranga, H., & Seshadri, S. (2013). Effect of quality management systems and total quality management on productivity before and after: Empirical evidence from the Indian auto component industry. Production and Operations Management, 22(2), 283–301.
Kaiser, H.F. (1956). The varimax method of factory analysis. Unpulished doctoral dissertation, University of California, Berkeley.
Kanji, G.K., & Asher, M. (1993). Understanding total quality management. Advances in total quality management, 9-17.
Khataie, A. H., & Bulgak, A. A. (2013). A cost of quality decision support model for lean manufacturing: Activity‐based costing application. International Journal of Quality & Reliability Management, 30(7), 751-764.
Kitirach, R. (2018). Causal relationships between total quality management, non-financial and financial performance of tire wheel manufacturing industry in Laem Cha Bang industrial estate. (Master’s thesis), Kasetsart University, Faculty of Management Science.
Misterek, S., Dooley, K. J., & Anderson, J. C. (1992). Productivity as a performance measure. International Journal of Operations & Production Management, 12(1), 29-45.
Mohanty, R. P. (1988). Factors affecting productivity: Perception of Indian manager. Industrial Management & Data Systems, 88(7/8), 21-26.
Mohanty, R. P. (1998). Understanding the integrated linkage: Quality and productivity. Total Quality Management, 9(8), 753-765.
Motwani, J. (2001). Critical factors and performance measures of TQM. The TQM Magazine, 13, 292- 300.
Oeij, P. R. A., De Looze, M. P., Ten Have, K., van Rhijn, J. W., & Kuijt‐Evers, L. F. M. (2011). Developing the organization's productivity strategy in various sectors of industry. International Journal of Productivity and Performance Management, 61(1), 93-109.
Office of the Permanent Secretary Ministry of Commerce [Internet]. Thailand Trading Report. 2019 [cited 2020 June 15]. Available from: http://www2.ops3.moc.go.th/
Phelps, L. D., Parayitam, S., & Olson, B. J. (2007). Edwards Demimg, Mary P. Follett and Frederick W. Taylot: Reconciliation of difference in organization and strategic leadership. Academy of Strategic Management Journal, 6, 1-14.
Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15-37.
Tipkanjanarat P, Wasusri T. (2015). Correlation Analysis between Water Quality Factors and Chemical Usages with Canonical Correlation Technique in Metropolitan Waterworks Authority. The Journal of KMUTNB, 25(3), 405-415.
Sananuch, S. (2016). It's time for the government sector to measure productivity. Retrieved July, 23, 2019, from https://www.ftpi.or.th/2016/7682
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829.
Sethi, R. (2000). New product quality and product development teams. Journal of Marketing, 64(2), 1-14.
Shurchuluu, P. (2002). National productivity and competitive strategies for the new millennium. Integrated Manufacturing Systems, 13(6), 408-414.
Small & Medium Industrial Institute [Internet]. ʻēkkasān phœ̄iphrǣ ʻutsāhakam nā rū khwāmrū bư̄angton kīeokap ʻutsāhakam khēmīphan [Industry publications worth knowing Introduction to Chemical industry]. [cited 2020 June 15]. Available from: http://www.smi.or.th/index.php/sample-sites-7/category/43-2012-12-07-03-19-07#
Stabler, A. (1996). Productivity, performance measurement and management in logistics. Asia Pacific Journal of Marketing and Logistics, 8(2), 46-63.
Stainer, A., & Stainer, L. (1995). Productivity, quality and ethics–a European viewpoint. European Business Review, 95(6), 3-11.
Uyar, A. (2008). An exploratory study on quality costs in Turkish manufacturing companies. International Journal of Quality & Reliability Management, 25(6), 604-620.
Wayhan, V.B., Khumawala, B.M., & Balderson, E.L. (2010). An empirical test of Deming’s chain reaction model. Total Quality Management & Business Excellence, 21(7), 761-777.
Zeitz, G., Johannesson, R., & Ritchie, J.E., Jr. (1997). An employee survey measuring total quality management practices and culture: Development and validation. Group & Organization Management, 22(4), 414–44
Ahire, S., Golhar, D., & Waller, M. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56.
Ahmed Al-Dujaili, M. A. (2013). Study of the relation between types of the quality costs and its impact on productivity and costs: A verification in manufacturing industries. Total Quality Management & Business Excellence, 24(3-4), 397–419.
Anderson, J. C., Rungtusanatham, M., & Schroeder, R. G. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review, 19(3), 472- 509.
Apibunyopas, P. (2015). Exploratory Factor Analysis, Organizational Research. Modern Management Journal, 13(2), 23-36.
Black, S., & Porter, L. (1996). Identification of the critical factors of TQM. Decision Sciences, 27(1), 1-21.
Buathong, S., & Bangchokdee, S. (2015). Use of financial and non-financial performance measures within contingency theory. Journal of Accounting Profession, 11(31), 63-79.
Burgess, T. F. (1990). A review of productivity. Work Study, 39(1), 6-10.
Callaghan, B. (1990). Productivity for profit. Work Study, 39(2), 6-19.
Fabrigar, L.R., Wegener, D.T., MacCallum, R.C., & Strahan, E.J. (1999). Evaluating the Use of Exploratory Factor Analysis in Psychological Research. Psychological Methods, 4, 272-299.
Flynn, B.B., Schoeder, R.G., & Sakibaba, S. (1994). A framework for quality management research and associated measurement instrument. Journal of Opertions Management, 11(4), 339-366.
Ford, J.K., MacCallum, R.C., & Tait, M. (1986). The Application of Exploratory Factor Analysis in Applied Psychology: A critical Review and Analysis. Personnel Psychology, 39, 291-314.
Gupta, M., & Campbell, V. S. (1995). The cost of quality. Production and Inventory Management Journal, 36(3), 43-49.
Gupta, S., & Prasad, A. (2011). Productivity‐based hybrid model: Learning from the Indo‐Japanese and Indian auto sector. Journal of Advances in Management Research, 8(1), 158-171.
Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual and practical issues. Administrative Science Quarterly, 40, 309-342.
Iyer, A., Saranga, H., & Seshadri, S. (2013). Effect of quality management systems and total quality management on productivity before and after: Empirical evidence from the Indian auto component industry. Production and Operations Management, 22(2), 283–301.
Kaiser, H.F. (1956). The varimax method of factory analysis. Unpulished doctoral dissertation, University of California, Berkeley.
Kanji, G.K., & Asher, M. (1993). Understanding total quality management. Advances in total quality management, 9-17.
Khataie, A. H., & Bulgak, A. A. (2013). A cost of quality decision support model for lean manufacturing: Activity‐based costing application. International Journal of Quality & Reliability Management, 30(7), 751-764.
Kitirach, R. (2018). Causal relationships between total quality management, non-financial and financial performance of tire wheel manufacturing industry in Laem Cha Bang industrial estate. (Master’s thesis), Kasetsart University, Faculty of Management Science.
Misterek, S., Dooley, K. J., & Anderson, J. C. (1992). Productivity as a performance measure. International Journal of Operations & Production Management, 12(1), 29-45.
Mohanty, R. P. (1988). Factors affecting productivity: Perception of Indian manager. Industrial Management & Data Systems, 88(7/8), 21-26.
Mohanty, R. P. (1998). Understanding the integrated linkage: Quality and productivity. Total Quality Management, 9(8), 753-765.
Motwani, J. (2001). Critical factors and performance measures of TQM. The TQM Magazine, 13, 292- 300.
Oeij, P. R. A., De Looze, M. P., Ten Have, K., van Rhijn, J. W., & Kuijt‐Evers, L. F. M. (2011). Developing the organization's productivity strategy in various sectors of industry. International Journal of Productivity and Performance Management, 61(1), 93-109.
Office of the Permanent Secretary Ministry of Commerce [Internet]. Thailand Trading Report. 2019 [cited 2020 June 15]. Available from: http://www2.ops3.moc.go.th/
Phelps, L. D., Parayitam, S., & Olson, B. J. (2007). Edwards Demimg, Mary P. Follett and Frederick W. Taylot: Reconciliation of difference in organization and strategic leadership. Academy of Strategic Management Journal, 6, 1-14.
Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15-37.
Tipkanjanarat P, Wasusri T. (2015). Correlation Analysis between Water Quality Factors and Chemical Usages with Canonical Correlation Technique in Metropolitan Waterworks Authority. The Journal of KMUTNB, 25(3), 405-415.
Sananuch, S. (2016). It's time for the government sector to measure productivity. Retrieved July, 23, 2019, from https://www.ftpi.or.th/2016/7682
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829.
Sethi, R. (2000). New product quality and product development teams. Journal of Marketing, 64(2), 1-14.
Shurchuluu, P. (2002). National productivity and competitive strategies for the new millennium. Integrated Manufacturing Systems, 13(6), 408-414.
Small & Medium Industrial Institute [Internet]. ʻēkkasān phœ̄iphrǣ ʻutsāhakam nā rū khwāmrū bư̄angton kīeokap ʻutsāhakam khēmīphan [Industry publications worth knowing Introduction to Chemical industry]. [cited 2020 June 15]. Available from: http://www.smi.or.th/index.php/sample-sites-7/category/43-2012-12-07-03-19-07#
Stabler, A. (1996). Productivity, performance measurement and management in logistics. Asia Pacific Journal of Marketing and Logistics, 8(2), 46-63.
Stainer, A., & Stainer, L. (1995). Productivity, quality and ethics–a European viewpoint. European Business Review, 95(6), 3-11.
Uyar, A. (2008). An exploratory study on quality costs in Turkish manufacturing companies. International Journal of Quality & Reliability Management, 25(6), 604-620.
Wayhan, V.B., Khumawala, B.M., & Balderson, E.L. (2010). An empirical test of Deming’s chain reaction model. Total Quality Management & Business Excellence, 21(7), 761-777.
Zeitz, G., Johannesson, R., & Ritchie, J.E., Jr. (1997). An employee survey measuring total quality management practices and culture: Development and validation. Group & Organization Management, 22(4), 414–44