A Model for Developing Human Resource Potential of Cultural Tourism Personnel in a Model Community of Nayong District, Trang Province
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Abstract
This research aims to examine the potential and the interrelationship between the human resource capacity of tourism personnel and their perception of cultural capital within tourist destinations. It further seeks to propose a development model for enhancing the human resource capacity of cultural tourism personnel in Nayong District, Trang Province. Employing a mixed-methods approach, the study utilized questionnaires administered to 273 respondents and conducted in-depth interviews. Quantitative data were analyzed using Pearson’s correlation coefficient, while qualitative data were examined through content analysis. The findings revealed that the overall human resource potential in tourism was rated at a high level (mean = 3.81), as was the perception of cultural capital in tourism sites (mean = 3.49). Cognitive development, knowledge acquisition, operational skills, and managerial competencies were positively correlated with the perception of both tangible and intangible cultural capital (r = 0.552**, P < 0.01; r = 0.387**, P < 0.01; and r = 0.357**, P < 0.01, respectively). The proposed development model emphasizes capacity-building through the promotion of cognitive skills, knowledge, work-related competencies, managerial abilities, and training in intangible cultural heritage.
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