A NEEDS ASSESSMENT OF DEVELOPING ADMINISTRATIVE STAFFS OF CHULALONGKORN UNIVERSITY'S INTERNATIONAL PROGRAMS ACCORDING TO THE CONCEPT OF EXCELLENCE SERVICE

Abstract

This article aims to analyze the factors needed for capacity development of Chulalongkorn University’s administrative staffs in international programs by assessing the current and expected working conditions under the excellence service framework. This research employs quantitative method and collected data from the population of 50 of Chulalongkorn’s administrative staffs in international programs through a questionnaire, and analyzing data from 35 usable respondents. The questionnaire surveys the demographic of the respondents and asks the current working conditions and the expected working conditions with open-ended questions. The statistical methods used in this study are frequency, percentage, mean, standard deviation (SD), and PNI modified. The survey shows that the overall engagement level of the respondents on the current working condition is high. On the expected working conditions, the data showed highest level of expectation. The analysis from this data found that the most important factor for capacity development among administrative staffs in international programs is the determination to continuously meet the goals and expectations (PNI_Modified =0.30), followed by the urge to seek new challenges (PNI_Modified =0.27), the determination to achieve university-level excellence (PNI_Modified =0.23), with the determination to improve the end results of their work as the least needed factor (PNI_Modified =0.22).