THAI CUSTOM SERVICE STANDARDS 4.0 ERA POLICY IMPLEMENTATION

Abstract

The purpose of this research was to 1) to study the Thai Customs Service Standards 4.0 Era policy implementation; 2) to study the problems and obstacles of Thai Customs Service Standards 4.0 Era policy implementation. This research was a qualitative. The method for collecting data used by 18 key informants obtained from purposive random sampling who were the persons with knowledge and involvement with the Customs Department, including the policy-level executives of the Customs Department, the operational personnel /officers of the Customs Department, Customs officer, Public service recipient Stakeholders Private companies / entrepreneurs related government agencies importer-exporter representative, ship-export customer service personnel. The tools used a structured interview. The results found that: 1) The adjustment of roles, missions and modes of operation by making appropriate rules regulations, optimize work processes, reduce processes, reduce time and costs. Decentralize decision-making focus was on being proactive, divide the work to the private sector to carry out tasks that were not necessary. 2) The adoption of electronic systems and digital technology by planning and setting directions for adoption. The electronic systems and digital technologies using had to be in line with the service standards policy, namely to increase efficiency, and service performance Improve the procedures and the duration of work. 3) Establishing cooperation between government and foreign sectors by integrating cooperation with relevant agencies, to create a collaborative framework. There was an exchange of opinions and solving problems together. 4) Credibility by reducing the use of staff's discretion, organize a training on morality, performance ethics for personnel to apply the principles of good governance to the organization.  5) Ability to respond to change by improving vision, mission and work processes, it was proactive, to apply innovation and modern technology to develop working systems and methods. 6) To create a seamless bureaucracy b using information technology to connect various information within the organization and between organizations.  7) Problems and obstacles were personnel to lack of knowledge, operational skills, rules and regulations Inconsistent with performance inappropriate, organizational structure and culture to lack of flexibility.  There was corruption of the staff in the operation.