Flight Attendants' Perception of Occupational Stress on Job Satisfaction and Organizational Commitment in a Post-Pandemic Era
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The outbreak of COVID-19 resulted in Flight attendants suffering from occupational stress, job satisfaction, and organizational commitment. This research sought to examine the effects of COVID-19 on flight attendants' perceptions of stress factors in their work and also aimed to investigate the roles of job satisfaction and organizational commitment among cabin crew members following the pandemic. 29 cabin crew were interviewed. Q-methods were applied to explore the varying perspectives of occupational stress, job satisfaction, and organizational commitment. The results suggest that occupational stress occurs from job insecurity and financial issue, and welfare benefit is related to job satisfaction and commitment in a post-pandemic.
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