The The Challenge of Cross-Cultural Healthcare Communication on Medical Tourism: Case Study of International Private Hospital in Bangkok, Thailand

Authors

  • Promsiri Nonglek -

Abstract

The purposes of this study were to explore the challenges to cross-cultural healthcare communication experienced by medical interpreters in proposed four roles relation of conduit, professional, manager, and advocate maximal utility achievement communication strategies in language, culture, and healthcare education in cross-cultural healthcare communication and to explore the barriers to cross-cultural healthcare communication as experienced by medical interpreters working in health facilities that serve international patients and explain the experiences of medical interpreters, patients, and physicians in terms of cross-cultural healthcare communication: conduit, professional, manager, and advocate. This study adopted a qualitative descriptive. The key informants were medical interpreter, international patient, medical providers who work at International Private Hospital, Bangkok, Thailand, and the Medical Center. The sample was selected using purposive sampling. In-depth interviews were used to collect data. Data were analyzed using content analysis to interpret qualitative data. It was found that barriers cross-cultural healthcare experiences challenged medical interpreter in task relation and complex triangle power relationships. The results suggested that hospital administrative teams and healthcare professionals. Based on the major findings, it was recommended that cultural competence education and training provide insight for career progression and promote professionalization through license issuance and providing quality emotional support need to empathizing proactively develop the skills to de-escalate emotionally charged.

Keywords: MEDICAL TOURISM, INTERPRETER, TRANSLATOR, CROSS-CULTURAL, HEALTHCARE

 

Downloads

Published

2023-12-31

How to Cite

Nonglek, P. (2023). The The Challenge of Cross-Cultural Healthcare Communication on Medical Tourism: Case Study of International Private Hospital in Bangkok, Thailand. Sahasat: Journal of Social Sciences and Humanities, 23(2), 108–127. retrieved from https://so02.tci-thaijo.org/index.php/sahasart/article/view/260324

Issue

Vol. 23 No. 2 (2566): July-December

Section

Research Article

License

Copyright (c) 2023 Promsiri Nonglek

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Sahasarts: Journal of Social Sciences and Humanities places great importance on safeguarding copyright and protecting authors’ rights in the dissemination of academic works. The objective is to promote transparency, academic integrity, and adherence to international publishing standards. The journal has established the following policies:

 

1. Acceptance of Publication Conditions

-   Authors submitting manuscripts for publication must strictly comply with the journal’s policies and publication conditions.

-   Submission of a manuscript constitutes acceptance of the review and publication process in accordance with the journal’s standards.

2. Copyright Transfer

-   Upon acceptance for publication, authors agree to transfer the copyright of the article to Sahasarts: Journal of Social Sciences and Humanities.

-   The journal reserves the right to publish, reproduce, and disseminate the article in all formats, including print, online, and other digital media.

3. Authors’ Rights after Copyright Transfer

-   Authors retain the right to use their articles for academic purposes, such as teaching, personal research, inclusion in theses or dissertations, or dissemination on non-commercial platforms.

-   Any use of the article for commercial purposes requires prior written permission from the journal.

4. Publication under Creative Commons License

-   All articles are published under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0).

-   Others may share or distribute the article with proper credit to the original author(s) but may not modify, adapt, or use it for commercial purposes.

5. Accuracy of Content and Use of Third-Party Materials

-   Authors must certify that the submitted manuscript is their original work, has not been simultaneously submitted elsewhere, and does not infringe copyright, plagiarize, falsify data, or otherwise violate academic publishing ethics.

-   Authors are responsible for obtaining permissions to use third-party materials (e.g., figures, tables, graphics) and must provide appropriate citations or acknowledgments.

6. Disclaimer

-   All published articles are the copyright of Sahasarts: Journal of Social Sciences and Humanities.

-   The content, data, and opinions expressed in the articles are the sole responsibility of the respective authors and do not necessarily reflect the views of the editorial board or affiliated institutions.

-   In cases of error, copyright infringement, or ethical misconduct, full responsibility rests with the author(s).

-   Any commercial use of published articles requires prior written permission from the journal’s editor, including a clear statement of purpose and intended use. Unauthorized commercial use shall be the sole responsibility of the user.