The Success Factors in Transitioning to a Digital Organization in the 21st Century

Abstract

This research studied the success factors in transitioning to a digital organization and explored the challenges and obstacles in this transition in the 21^st century. The researcher employed qualitative research techniques and data collection through in-depth interviews with key informants from the Ministry of Agriculture and Cooperatives, including senior executives, mid-level officials, and operational staff, using purposive sampling for 20 participants. Additionally, document analysis and non-participant observation were employed. Data analysis was conducted using inductive methods. The study found that the factors for transitioning to a digital organization included five factors: 1) Leadership, 2) Personnel, 3) Technology, 4) Organizational culture, and 5) Organizational structure. The challenges and obstacles in the transition to a digital organization included 1) A lack of modern technological equipment, precision of technology, and riskiness in data security, 2) Personnel issues, where age differences affected the perception and learning of modern technology, and the organization lacked technology experts, 3) Problems with the huge and complex bureaucratic structures, which involved complexed procedures that did not support flexible working, 4) Issues with traditional work procedures that hindered critical thinking skills, and 5) Problems with any changes in organizational cultures, which also affected organizational management.