Guidelines for Developing Library and Information Services for the Office of Academic Resources and Information Technology, Dhounburi Rajabhat University

Abstract

This research aims to 1) survey problems, obstacles and opinion from the users of library and the Office of Academic Resources and Information Technology, Dhounburi Rajabhat University; 2) study the guidance to develop services of the library and the Office of Academic Resources and Information Technology; and 3) evaluate users’ satisfaction from library and the Office of Academic Resources and Information Technology’ services.

The finding indicates that most of users accessed library and the Office of Academic Resources and Information Technology’s services for reading and searching key information 6-10 times a month in average, they accessed the services through library services rather than website during 12.00–13.00 regularly for borrowing and returning books. This research fond the problems from user’s opinion in 5 dimensions as followings; 1) From information resource side, information resources such as publications and media are mostly out-of-date. 2) For information technology side, there are inadequate services. 3) There is no rest room and group study room in the library for environment side. 4) Service side, there is no available printing service in the library, and 5) Staff side, there is a lack of support from the staff to provide services for the users of library. The proposed guidance from the opinion of users indicates that the library should provide rest rooms and group study room for environment side and staff side, the library should provide adequate staffs to serve the users. In service side, library should allow user to bring books for making copies out side the library, moreover, library should frequently update all resource for information resource side. 3) the evaluation of user’s satisfaction found that the users were satisfies overall services from the library and the Office of Academic Resources and Information Technology at high level (x̅=3.83), environment and information resource are in the highest level equally (x̅=3.88), information technology side is in high level, (x̅= 3.82), as well as staff side (x̅=3.79) and the least score, service side is also in high level (x̅=3.77) respectively.