Burnout among Employees in State Enterprise: A Case Study of Provincial Electricity Authority

Abstract

The objectives of This research were 1) to study the level of burnout and differences in burnout by individual factors 2) to study the relationship between job demands and job resources and burnout and 3) to study the influence of job demands and job resources on burnout. The sample group consisted of 475 employees of the Provincial Electricity Authority nationwide. They were randomized by non-probability sampling using convenience technique, the instrument used was a questionnaire. The questionnaire was used and analyzed statistically, including percentage, mean, Independent t-test, ANOVA, Pearson's correlation coefficient, and Multiple Regression.

The research findings were as follows.

1. Employees had a relatively low level of burnout. When considering each aspect of burnout, it was found that employees had a moderate level in terms of Emotional Exhaustion and depersonalization (cynicism), and low level of Professional efficiency.
2. Personal factors that made a difference in burnout were age, status, Work experience, and family burden. Personal factors that did not make a difference in burnout were gender, education, and medical condition.
3. Overall and individual job demands had a positive relationship with burnout. For Overall job resources had a negative relationship with burnout.
4. Overall job demands had a positive influence on burnout, and overall job resources had a negative influence on burnout..