The Study of Satisfaction of Test Takers of Test of English Communication in the Workplace (TEC-W) by Digital Testing System

Abstract

This research is a survey conducted to study the satisfaction of test takers of English for Work Communication in the field of digital test management and test administration. The subjects in this study were 510 TEC-W test takers on Saturday, March 11, 2023. The research tool used was a 5-level estimator questionnaire that underwent quality checks by qualified experts to ensure consistency between the questions and the objectives. Data collection was performed by having the test takers complete a questionnaire after finishing the test. The data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation. Additionally, the content from additional opinions and suggestions, obtained through open-ended questions, was analyzed.

The results showed that the test takers were satisfied with the arrangement of the digital English for Work Communication test. In the digital test, the test takers expressed high satisfaction levels (M=3.88) It was found that the test takers were most satisfied with the convenience of entering or selecting answers on the screen (M=4.00) This was followed by the fast internet signal at the test site (M=3.99) and the convenient testing system, including the format and size of the characters used in the system, which received the same mean score (M=3.94) The test takers expressed the lowest level of satisfaction (M=3.61) Regarding the examination management, the test takers showed high satisfaction levels (M=3.84) It was found that the test takers were most satisfied with the proctors' adherence to examination regulations (M=4.14) This was followed by the convenience of the equipment used in the test (M=3.97) and the convenience of the examination location for travel (M=3.83) The least satisfaction was expressed with the payment channel (M=3.42)