Factors Affecting The Effectiveness of administrative and Support Staff’s Job Performance in Higher Educational Institute

Abstract

This research aimed to study the factors affecting the efficiency performance of support staff of the Rajamangala University of Technology Srivijaya, Nakhon Si Thammarat Campus. The researcher collected data from 347 support staff using stratified random sampling separated by campus. The sample group was 185 people. The statistics used in the research consisted of frequency distributions, mean, percentage, and standard deviation. The study found that the factors affecting the efficiency performance of support staff of the Rajamangala University of Technology Srivijaya, Nakhon Si Thammarat Campus were at moderate levels. If considering on a case-by-case basis, it was found that the factor affecting the operational efficiency at a high level were organizational commitment (X=3.93), operational environment (X=3.75). and teamwork (X=3.72). The moderate factors were income and welfare (X=3.31), co-worker relationships (X=3.17), management (X=3.02), career development (X=2.96), and career path (X=2.73). And when analyzing the factors affecting the efficiency performance in all three aspects: organizational loyalty and integrity, perseverance, responsibility, and paying attention to details at work were at moderate levels, reflecting that the support staff lacked enthusiasm for studying for career development and creativity in the workplace. Therefore, the university should urgently take additional measures to provide the support staff to work effectively to drive organizational growth.