The Causal Relationship Model of Employee Participation, Trust in Coworkers, and Task Performance: Empirical from Salesperson in Thailand
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In today's rapidly evolving business landscape, employee participation and trust are crucial for team performance and long-term success. However, the complex relationship between these factors requires further investigation. Therefore, this study examines salespersons in Thailand's merchandise industry with the key objective to determine the causal relationship model of employee participation, trust in coworkers, and task performance. This quantitative approach study analyzed empirical data from a sample of 388 salespersons, using questionnaires and structural equation modeling to ensure an acceptable data fit. The study results found that employee participation positively influenced employees' task performance with a path coefficient of 0.81, and employee participation positively influenced trust in coworkers with a path coefficient of 0.77. However, trust in coworkers did not influence their performance and was not the mediator between participation and performance, with a path coefficient of -0.01. This research value sheds light on the importance of salespersons offering organizations actionable insights to tailor strategies that promote participation, cultivate trust, and foster long-term employee performance.
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