Developing a Supplier Evaluation Conceptual Framework for Humanitarian Supply Chains
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Performance measurement in the humanitarian sector is a somewhat under-researched area. To our knowledge, there seems to be a lack of a supplier evaluation framework for humanitarian organisations to categorise their critical suppliers - strategic and bottleneck suppliers related to high supply risk purchases. This study addresses three fundamental research questions: the existing landscape of supplier evaluation in the humanitarian sector, challenges encountered in this process, and the essential criteria for evaluating Strategic and Bottleneck suppliers with high supply risk. The overarching goal is to construct a conceptual framework tailored to the evaluation of suppliers with elevated supply risk. Through synthesizing insights from literature reviews, interviews, and additional validation from a humanitarian field expert revealed four primary criteria areas for evaluating Strategic and Bottleneck suppliers. These criteria align with five of Carter’s 10 Cs: Communication, commitment, capacity, cost, and cleanliness. The proposed framework encapsulating these five Cs as the critical criteria for ensuring satisfactory performance in procurement contracts enables HOs to methodically assess their high risk suppliers.
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