The Policy on People Services according to the Four Saṅgahavatthu Principles of Nongwa Sub-district Administrative Organization, Muang District, Nongbualamphu Province

Abstract

The objectives of this research are to study 1) the policy of people services according to the four Saṅgahavatthus; 2) to compare the people services according to the four Saṅgahavatthus; and 3) to suggest guidelines for the policy of people services according to the four Saṅgahavatthus. The population used in the research is the 4,801 people residing in the service area of ​​Nongwa Sub-district Administrative Organization, Muang District, NongbuaLamphu Province. The sample size is determined from the formula of Taro Yamane, consists of 369 people. The research tool is based on a questionnaire which is a multiple choice with an estimation scale, a confidence value of 0.95. The statistics used in the data analysis are frequency, mean, standard deviation, t-test, and f-test.

 The results of the research found that 1) the policy of people services according to the four Saṅgahavatthus is at a high level. When considering each aspect, it is found that it is at a high level in all aspects ( =4.10; S.D.=0.74). 2) The hypothesis testing results show that the sex, age, and education level affected to the opinions on the policy of people services is significantly different at the .05 level. 3) The recommendations on the policy of people services are that the officers should pay attention to the service with the righteousness, to be fast, and in time, accounted for 4.55%. In addition, officers should check the documents when the process is complete and recommend to the people, accounted for 3.79%, and should explain to the people to understand with politeness, accounted for 2.78%, respectively. The body of knowledge from this research indicates that applying the four Saṅgahavatthus to people services to all departments of local government organization so that people are satisfied with receiving services in various fields.