Development of the Service of Health Screening Center at the Private Hospital

Abstract

The objectives of this research are as follows: 1) to analyze the environment in this health screening department of the private hospital; 2) to study the results of the development of service systems within the health screening department. This is a qualitative research by interviewing key informants who are accessible and can research informally. The key informants are 12 service recipients, including medical doctors, nurses, executive staffs, and service staffs within this health screening department. The research tool is researcher by taking themself as part of the research unit to conduct, interview, and participate in observation for obtaining data, literature review, research, and data analysis.

The results of the research reveal that 1) the strengths of the health screening department are strategies that can adapt to changes in current social conditions, adopt technology and support the work within the department appropriately, to have definite structure and chain of command, to have definite and appropriate scope of work responsible for each position, to emphasize the participation of personnel within the unit. 2) The result of this development reduces the waiting time for service recipients. The service is more systematic, it reduces complaints. The operations are more flexible and faster, it is for a better way of working and happier at work. The body of knowledge gained from the research is as follows: 1) an organization that has all 7 internal factors according to the McKinsey 7s theory which makes the organization to achievement; 2) organization takes modern technological system to perform and develop the steps of working properly; 3) it is agile and reducible to work step; and 4) it takes priority to pre-appointment.