Thai Bureaucratic System and Bureaucratic Official in Generation 4.0

Abstract

          Over the past two decades, efforts have been made by governments to improve the efficiency of the bureaucracy. But the bureaucratic system is old. Many problems have accumulated and have not solved it due to lack of political leaders to reform it seriously and continually. So, it leads Thai bureaucratic system to be ineffectiveness.

          The development of bureaucratic system to be an agile management and keeping up with the current situation needs to change the concepts of working to be a new style in the following: 1) open and connected government; 2) citizen-centric government; 3) smart and high performance government. In addition, bureaucratic system has to facilitate participation by all bureaucratic officials according to digital age, and then it can be the digital bureaucratic officials following the five potentialities: 1) knowing and using technology; 2) understanding policies, laws, and standards; 3) using digital for application and development; 4) using digital to plan, manage, and lead the organization; 5) using digital to drive, change, and create. For making a balanced organization, it has to apply Buddhist concepts of administration as follows: 1) Cakkhuma or conceptual skill; 2) Vidhuro or technical skill; and 3) Nissayasammanno or human relation skill. When bureaucratic system and bureaucratic officials have adapted well to work in the modern world, it truly becomes a digital society or Thailand 4.0