Quality of Working Life Affecting Work Engagement of Provincial Audit Office Personnel in the Northeastern Region

Abstract

          This research aimed to 1) investigate the quality of work life among personnel of Provincial Revenue Offices in Northeastern Thailand, 2) examine the level of job engagement among the same group, and 3) explore the relationship between work life quality and job engagement among these personnel. The sample consisted of 225 personnel from Provincial Revenue Offices in 20 provinces in Northeastern Thailand. Statistical analyses utilized included percentages, means, standard deviations, and multiple regression analysis.

           Findings revealed that: 1) Overall, the quality of work life among the personnel was rated high, with the highest mean observed in the dimension of job significance to society, followed by opportunities for personal development, social integration or teamwork, organizational democracy, safety and health promotion at work, fair and equitable compensation, and work-life balance, respectively. 2) Job engagement among the personnel was also rated high, with the highest mean observed in the dimension of dedication to work, followed by enthusiasm and feeling that work is an integral part of life. 3) The quality of work life significantly positively influenced job engagement, particularly in dimensions such as fair and equitable compensation, safety and health promotion at work, stability and progress, opportunities for personal development, social integration or teamwork, and job significance to society. However, organizational democracy and work-life balance did not significantly affect job engagement. This study contributes to understanding the dynamics of work life quality and job engagement among Provincial Revenue Office personnel in Northeastern Thailand, offering insights for organizational interventions aimed at enhancing employee well-being and performance.