Digital Transformation and use of AI in designing Greenfield Airport (A Comparative study between USA and India Greenfield Airport)

Abstract

Airline and travel industry are ever green, always emerging, faces constantly changing technology, huge dependency on infrastructure with no room for errors. Travel industry has very less direct interaction with the customer, engaging the customer after the service is another big challenge. We need loyalty customers, better profits and lower costs yet excel in our operations and services and have a competitive edge over other players of the industry. To excel, we need 100% uptime of all our systems, zero errors, and no mechanical failures or service disappointments. How can we do that with low margins and when we are so vast and gigantic? This paper focuses on digital transformation of the industry with a special focus on Artificial Intelligence as solution in boarding and considers the critical processes like boarding, baggage claims processing and briefly touches the cockpit solutions.