Work Engagement and Quality of Work Life of Operator : A Case Study of Mechanical Engineering Department State Railway of Thailand

Abstract

The goals of this research were: to examine the work engagement and quality of work life level of operating-level employees in the mechanical engineering department at the State Railway of Thailand and to compare the employees’ degrees of work engagement and quality of work life based on their personal factors. A sample of 338 operating-level employees in the target department were drawn through a simple random-sampling method. Questionnaires were used to collect data, which were then analyzed by statistical software. The statistics used in this study were percentages, arithmetic means, and standard deviations, t-tests and One-way ANOVA tests were used to test hypotheses. The findings were as follows: 1) The level of work engagement and quality of work life of operator were rate as high and moderate, respectively. 2) Employees at different positions had statistically significant different levels of the work engagement at the level of 0.05. In addition, employees with different personal factors showed no difference in their levels of work engagement. 3) Employees at different positions had statistically significant different levels of quality of work life at the level of 0.05. In addition, employees with different personal factors showed no difference in their levels of quality of work life.