Satisfaction of People toward Services provided by Huasai District Registration Office, Nakhon Si Thammarat Province

Abstract

The objective of this research was to study and compare the satisfaction of people toward 5 sections of services provided by Huasai district registration office, Nakhon Si Thammarat province. Those 5 sections are buildings, processes of service, facilities, officers and quality of service. The seven independent variables were classified by gender, age, marital status, education level, career, monthly household income and number of family member. Then the reliability of questionnaire is worth 0.828 was used to correct data from the 392 sample people who came in to get services in registration office. The samples obtained from the method of stratified sampling. For the statistics that used to analyze descriptive data were frequency, percentage, mean and standard deviation, and inference statistics were T-test and F-test of Analysis of Variance. The result of study found those people were highly satisfied with all services of Huasai District Registration Office, Nakhon Si Thammarat province, excepted buildings was moderate. And there was only the gender effected to people’s satisfaction toward the services. It is significantly different at 0.05, especially in process of services and facilities.