Public Service Management for Elderly who Use Public Transport in Case of Mass Rapid Transit Chaloem Ratchamongkhon Line

Abstract

This study was mixed methods research with the following objectives to 1) study the satisfaction of the elderly, 2) to survey the needs of the elderly and, 3) to survey of service providers' opinions Expert/Academic and the elderly on service improvement guidelines for the elderly who use the Metropolitan Rapid Transit Chaloem Ratchamongkhon Line. The sample group is the elderly aged 60 years over who use the Metropolitan Rapid Transit Chaloem Ratchamongkhon Line. 400 people The questionnaire was used as a data collection tool. The statistics used to analyze the data were percentage, mean, and standard deviation. Then, all data were collected, including recommendations, for in-depth interviews Service person, Expert/Academic and the elderly as a guideline to further improve services for the elderly. The study found that Most of the elderly aged between 60-69 years old who do not work and as pensioners, they are the main source of pension income. The elderly were most satisfied with the quality of safety services. They are satisfied with the service in terms of coins/tickets at a 50% discount of normal fares. There are 4 aspects of service improvement that the elderly need to improve service: 1) Service arrangement 2) quality arrangement 3) public relations, and 4) personnel development. Which the Metro Chaloem Ratchamongkhon Line. Should developed to meet the needs of the elderly. Which is important to society in the future.