The Effect of Development for Information Services System for Wittayapatana Library, Faculty of Education, Mahasarakham University
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The purposes of this research were 1) to study the result of development of the information service system for Wittayapatana library, faculty of education, Mahasarakham university and 2) study for the customer’s satisfaction in the information service system of Wittayapatana library. The research sample were the group of 391 service clients, that selected by accidental sampling from the group of persons who joined with the information service system of Wittayapatana library in real situation of the academic year 2022. The research instruments were used to collect the data included of 1) the items of 5-rating scale of assessment form for effective information service system of library, and 2) the items of 5-rating scale for satisfaction assessment of the information service system. The research results were obtained and analyzed using percentage, mean and standard deviation.
The research results revealed as the following:
1. The results of the evaluation of the quality of information services were at a high level overall (=4.32, S.D.=0.22). When considering each aspect, it was found that the readiness of information resources provided for lending and research services was at a high level (
=4.45, S.D.=0.35). The communication and public relations aspects of services were at a high level (
=4.38, S.D.=0.36). The service factors, context, and facilities of the library were at a high level (
=4.36, S.D.=0.31). The provision of information and documents via online systems was at a high level (
=4.34, S.D. = 0.31). The provision of services to library users both inside and outside the university was at a high level (
=4.29, S.D.=0.29). The readiness of personnel supporting the services was at a high level (
=4.27, S.D.=0.24), respectively.
2. The satisfaction of users towards information services was at a high level overall
(=4.31, S.D.=0.27). When considering each aspect, it was found that the satisfaction with the flexibility of appropriate services along with university regulations was at a high level (
=4.36, S.D. =0.35). The satisfaction with personnel in communicating information and coordinating to facilitate users was at a high level (
=4.34, S.D.=0.34). The satisfaction with the readiness of information resources provided for lending and research services was at the high level (
=4.32, S.D.=0.38). The satisfaction with the usefulness and interestingness of documents and knowledge sources provided was at the high level (
=4.32, S.D.=0.36). The satisfaction with the atmosphere of the library as a learning resource was at a high level (
=4.19, S.D.=0.31), respectively.
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