A Study of Design Guidelines for Blended Learning in Information and Communication Technology Reskilling and Upskilling for Generation Y

Abstract

This study aims to investigate the attitudes towards the necessity of acquiring reskilling and upskilling in the field of information and communication technology (ICT) among Generation Y employees who work in organizations within the ICT industry in Thailand. Moreover, this study aims to propose guidelines for designing and developing a blended learning program that would enhance the skills of Generation Y professionals who work in ICT-related fields. This study adopts a qualitative approach that draws on primary data obtained through in-depth interviews with 15 Generation Y employees who have undergone online learning experiences aimed at changing or improving their professional competencies. The findings of this study reveal that all participants are cognizant of the impact of technological advancements and innovations on job security in the future. Consequently, they consider it necessary to reskill and upskill their professional competencies to remain competitive in the job market. Furthermore, blended learning is deemed a fitting learning methodology for all ICT-related professional skills, particularly for courses that include practical training. Based on the results, this study proposes four guideline areas for designing and developing courses aimed at reskilling and upskilling ICT-related professions. These guideline areas include (1) instructor related design guideline (2) content related design guideline (3) resources related design guideline and (4) learner related design guideline.