Acceptance of Mobile Banking Technology of the Elderly in The Upper Southern Thailand
Keywords:
การยอมรับเทคโนโลยี, แอปพลิเคชันโมบายแบงก์กิ้ง, ผู้สูงอายุAbstract
This article aims to 1) study the acceptance of mobile banking application technology among the elderly in the upper southern region 2) study the factors affecting acceptance of mobile banking application technology of the elderly in the upper southern region. People who are the targets in this research were elderly people aged 60-70 years, who used mobile banking applications in the upper southern region of all 7 provinces comprising Krabi, Chumphon, Nakhon Si Thammarat, Phang Nga, Phuket, Ranong and Surat Thani. With a sample of 400 people by collect data using questionnaires and with a random method to ask people in the neighborhood. Also the data were analyzed using statistical methods consisting of frequency, percentage, mean, standard deviation, t-test, F-test and multiple regression equations.
The results of the sample were mostly female at age between 60 - 65 years old, with marital status and has a bachelor's degree, The people who live together or a large families which consists of spouse, children, grandchildren, most of them are business owners with the average monthly income more than 40,000 baht. This article found that 1) the adoption of mobile banking application technology among the elderly in the upper southern region was at a very high level. 2) Age, status, people who living together, education level and average monthly incomeof the elderly in different upper southern regions had significantly different acceptance of mobile banking application technology at 0.05. And from the multiplicative test of factors perception of ease, perceived benefit, intentional behavior,
All of these had a positive influence on application adoption behavior.
Downloads
References
Amin, H., Baba, R., & Muhammad, M. Z. (2007). An analysis of mobile banking acceptance by Malaysian customers. Retrieved from https://www.researchgate.net/publication/277166512_An_analysis_of_mobile_banking_acceptance_by_Malaysian_customers/download
Bank of Thailand. (2014). Payment system insgiht, the first quarter of 2014 : Mobile financial service. Retrieved from https://www.bot.or.th/Thai/PaymentSystems/Publication/ps_quarterlyreport/Payment%20Systems%20Insight/PS%20Insight_2014Q1.pdf
Bank of Thailand. (2021). Payment system statistics. Retrieved from https://www.bot.or.th/ Thai/Statistics/Pages/default.aspx
Chan, S-C., & Lu, M-T. (2002). Understanding internet banking adoption and use behavior: A Hong Kong perspective. The Second International Conference on Electronic Business. Taipei, Taiwan. Retrieved from http://iceb.johogo.com/proceedings/2002/PDF/f155.pdf
Cochran, W. (1953). Sampling techiques. New York: John Wiley & Sons.
Cronbach, L. J. (1970). Essentials of Psychological Test (5th ed.). New York: Harper Collins.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003. doi:10.1287/mnsc.35.8.982
Department of older persons. (2020). Statistics of the elderly in Thailand, 77 provinces as of December 31, 2020. Retrieved from https://www.dop.go.th
Foundation of Thai Gerontology Research and Development Institute. (2018). Situation of The Thai Elderly 2018. Retrieved from https://www.dop.go.th/download/knowledge/th1610945020-322_1.pdf
Hirankasi, P. (2020). Banking services for the elderly in the digital age. Retrieved from https://www.krungsri.com/th/research/research-intelligence/ri-elders-20
Lamsiriwong, O. (2017). Management information system. Bangkok: SE-EDUCATION.
Inthapanyo, J., & Sonprajuk, P. (2020). Factors Affecting Satisfaction of Mobile Banking Application User between 50-70 Year Old in Mueang District, Phichit Province. Economics and Business Administration Journal Thaksin University, 12(1), 83-98.
Kasikorn Research Center. (2020). Contactless payment behavior... pushing the use of mobile banking and e-Wallets to grow continuously in the midst of intense competition. Retrieved from https://www.kasikornresearch.com/th/analysis/ k-econ/financial/Pages/z3131-Contactless-Payment.aspx
Likert, R. (1961). New patterns of management. NY: McGraw–Hill.
Ministry of Digital Economy and Society, Electronic Transactions Development Agency [ETDA]. (2019). Thailand internet user behavior for the year 2019. Retrieved from https://www.etda.or.th/th/NEWS/ETDA-Revealed-Thailand-Internet-User-Behavior-2019.aspx
Ministry of Higher Education, Science, Research and Innovation,Technology and Innovation Entrepreneur Development Fund. (2019). Technology and innovation. Retrieved from http://www.tedfund.mhesi.go.th/index.php
Navavongsathian, A., Vongchavalitkul, B., & Limsarun, T. (2020). Causal factors affecting mobile banking services acceptance by customers in Thailand. The Journal of Asian Finance, Economics, and Business, 7(11), 421-428.
Pavanja, W., & Niruttikul, N. (2021). Perceived Usefulness, Perceived Ease of Use and Intention to Use Mobile Banking Applications among Enterprise of Sole Proprietorship. Journal of Graduate School of Commerce-Burapha Review, 16(1), 16-29.
Phrompalit, P. (2016). Fintech…financial technology in the digital world and benefits for new investors. Retrieved from http://set.wisetarget.net/professional/download/onlinearticle/M&W154_02.pdf
Pojjana, W., & Nurittmont, W. (2018). Intention to Use Service Financial Transactions Through Application Program Mobile Banking “TMB TOUCH” of Service Users of Service Users TMB Bank public Company Limited. The journal of social communication innovation, 6(2), 70-79.
Rotchanakitumnuai, S. (2019). Mobile banking acceptance for continuing usage of Thai Commercial Banks. Journal of Business Administration The Association of Private Higher Education Institutions of Thailand, 8(2), 10-21.
Sukhothai Thammathirat University. Liberal Arts. (2015). Study guide for Thai studies courses units 1-7. [Documentation of Teach]. Nonthaburi: Sukhothai Thammathirat University.
Tangjintanakan, P., & Phochitti, P. (2017). Mobile banking … Banks in the digital era. Retrieved from https://www.gsbresearch.or.th/wp-content/uploads/ 2017/06/10IN_hotissue_Mobile_Banking_detail.pdf
Wikipedia. (n.d.). Technology. Retrieved from https://en.wikipedia.org/wiki/Technology
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Journal of Business Administration The Association of Private Higher Education Institutions of Thailand

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความที่ลงตีพิมพ์ในวารสารวิชาการบริหารธุรกิจ สมาคมสถาบันอุดมศึกษาเอกชนแห่งประเทศไทยต้องเป็นบทความที่ไม่เคยได้รับการตีพิมพ์เผยแพร่ หรืออยู่ระหว่างการพิจารณาตีพิมพ์ในวารสารอื่นๆ การละเมิดลิขสิทธิ์เป็นความรับผิดชอบของผู้ส่งบทความโดยตรง