The Influence of Transparent Internal Communication on Employee Work Engagement During Crisis Management: The Mediating Role of Employee- Organization Relationship
Keywords:
Transparent internal communication, employee work engagement, employee-organization relationship, mediator, crisis managementAbstract
This study aims to investigate the influence of transparent internal communication on employee
work engagement during crisis management. The mediating role of employee-organization relationship is
highlighted in the study. Two research questions are developed (1) what is the influence of transparent
internal communication on employee work engagement during organizational crisis management?
and (2) What is the mediating role of employee-organization relationship? Convenience sampling approach
are used. Data are collected by using online and pen-and-pencil questionnaires from 431 respondents who
were full time employees in the service business including hotels and aviation organizations in Thailand.
PLS-SEM was used to test the hypothesis.
The results reveal that transparent internal communication significantly influences employee work
engagement during crisis management (R2 = 0.267, p < 0.01). Employee-organization relationship fully
mediated between the relationship (R2 = 0.43, p < 0.01). Implications and Limitations of the research are
discussed.
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