GUIDELINES FOR DEVELOPING PERSONNEL COMPETENCY IN THE PROVINCIAL ELECTRICITY ELECTRICITY AUTHORITY OF PRACHUAP KHIRI KHAN PROVINCE

Abstract

This mixed methods research aimed to examine 1) the competency level of personnel in the Provincial Electricity Authority (PEA) of Prachuap Khiri Khan Province, 2) factors for personnel development affecting the PEA personnel competency, and 3) guidelines for developing the PEA personnel competency. The sample consisted of 117 personnel, permanent employees, working in the Construction and Operations Department of the PEA in Prachuap Khiri Khan Province, and eight key informants. Data were analyzed by using descriptive and Inferential statistics methods, including frequency, percentage, mean, standard deviation, and Multiple regression analysis. The overall alpha reliability coefficient of the questionnaire was overall at 0.953.

Research results revealed that: 1) the PEA personnel competency was at the highest level, 2) the factors for developing personnel in terms of technology and innovation, and training and seminars affecting the PEA personnel competency at the statistical significance level of .001 and .01, respectively, and 3) the guidelines for the development of the PEA personnel competency needing improvement covered the importance of transferring knowledge from practical work experiences, along with conducting continuous training on knowledge and performance skills to perform tasks in various fields both in traditional and online formats. It was also essential to establish clear operational rules, cultivate organizational values, offer comprehensive welfare benefits, and recognize and support personnel who demonstrate excellence, abilities, and diligence.