The Effects of Quality Cost on Work Efficiency of Accounting Firms in Bangkok

Abstract

The main objective of this research was to study the influence of quality costs on the performance of accounting offices in Bangkok. Data was collected by 114 questionnaires. By using convenience sampling technique. The statistics used for data analysis were descriptive statistics such as frequency, percentage, mean, standard deviation, and inferential statistics such as multiple regression analysis with a confidence level of 95% or statistical significance at 0.05.

The results showed the level of opinion regarding the efficiency of the accounting office's work has a mean value of 4.19, with the highest mean of time aspect equals to 4.32 and the lowest mean value of work quality aspect equals to 3.98 As for the quality cost level, the average value is 3.91, with the highest average value for inspection and correction aspect equals to 4.29 and the lowest value for internal failure aspect equals to 3.33. Moreover, by using inferential statistics with several multiple regressions at a 95% confidence level, the researchers found that the appraisal costs have positive influence with the work efficiency of the accounting offices in all aspects. It was also found that the external failure has a negative influence with the work efficiency of the accounting offices in the aspect of quality. This could explain that increasing investment in appraisal costs can improve the work efficiency of accounting offices. In opposite, if there is more damage to customers or outsiders, it will decrease the work efficiency of the accounting office.