The Component of Desirable Characteristics for Hotel Management Students in Udonthani Rajabhat University

Abstract

The purpose of this research was to identify the component of desirable characteristics for hotel management students, which under operated in the faculty of management science, Udonthani Rajabhat University. The samples were the 184 hotel management students in faculty of management science, Udonthani Rajabhat University ranging from freshmen to senior who registered in the first semester of academic year 2018. Sample size calculated by the formula of sample size determination for population average estimation. The samples were obtained by random stratified sampling techniques which each year of students were classified and implemented random sampling from this stratified proportionally. To collect the primary data, the study used a questionnaire for students that familiar to desirable characteristics by using a Likert scale with the reliability equal to 0.936. Statistics used in this research was factor analysis. The research results indicated that hotel management student’s desirable characteristics were generated in 10 components and the responsibility score at 64.54%. Prioritizing the components descending were as follow; 1) cognitive and inspiration, 2) ability to implement the knowledge about food and beverage, 3) critical thinking, 4) familiarity with new technology, 5) etiquette in certain circumstance, 6) aims higher in work routine, 7) respectively in rules and regulations of society, 8) equipment skills, 9) good service manner in term of the hospitality, and 10) communication skills.