Time Analysis of Command Through Document Management System Case Study of Official Letter Command at the Department of Research, Faculty of Law, Ubon Ratchathani University

Abstract

This study aimed to explore the duration of the command process through the Document Management System and to reveal the administrators’ working in the current situation at the Department of Research, Faculty of Law, Ubon Ratchathani University between the 1st January and 31st December 2020. The commencement and completion dates were calculated and compared to find the mid-range. According to the result, there were 255 official letters which were directly informed to the responsible officers 157 official letters were commanded by the administrators and the duration of the command was 24,056 hours, which was calculated to be 182.24 hours per letter on average. The longest duration of the command was 720 hours or 30 days approximately. However, there were 8 official letters which were delayed and 34 official letters were not commanded to the related person because the administrators did not sign in the system. Therefore, the command through Document Management System is not efficient. This research recommends the executive boards to specify the policy of the command to the administrators for the specific time for signing in the system and consideration of the practical implementation including the disciplinary sanction in case of the delay.