Pattern of Problems and Managerial Development Approach of Medical Secretary in Middle Size Private Hospitals in Bangkok

Abstract

               The purposes of this study were to study the pattern of problems and managerial development approach of medical secretary in middle-size private hospitals in Bangkok via the qualitative research method. The key informants were ten medical secretaries from ten medium size hospitals in Bangkok;
they were conducted with the in-depth interviews. The research results indicate that pattern of problems can be classified into three types: 1) unclear scope of job responsibility of medical secretary;  2) unproficient and unskilled managerial skills of medical secretary; 3) lack of knowledge about medical terminology of medical secretary. The study provides the managerial development approach of medical secretary in the following:
1) management team should clearly define scope of job responsibility of medical secretary; 2) authority should provide training programs about hospital management to medical secretary and decentralize their authority;
3) management team should educate medial secretary the medical terminology; 4) management team should recruit the qualified staff to fit with the job description of medical secretary.