Logistics innovations impacting the operations of small and medium-sized enterprises (SMEs) freight transportation service industry in Thailand
Keywords:
Logistics innovation, Logistics Service Performance, Small and Medium EnterprisesAbstract
The objective of this study is to analyze a structural equation model and investigate the causal pathways among logistics process innovation, logistics capability innovation, logistics service innovation, logistics service performance, and the operational performance of small and medium-sized enterprises (SMEs) in Thailand’s freight transportation service sector. A stratified random sampling technique was employed to collect data via online questionnaires and electronic mail surveys from business owners and executives, resulting in a total of 315 valid responses. The data were analyzed using descriptive statistical methods and structural equation modeling (SEM)
The findings indicate that SMEs in the freight transportation service sector in Thailand exhibit a high level of logistics process innovation, logistics capability innovation, logistics service innovation, logistics service performance, and overall operational performance. The structural equation model demonstrated a good fit with the empirical data, as evidenced by the following fit indices: /df = 0.25, CFI = 1.00, GFI = 0.96, AGFI = 0.90, RMSEA = 0.000, and SRMR = 0.025. Path analysis results revealed that logistics process innovation, logistics capability innovation, and logistics service innovation have a statistically significant positive direct effect on logistics service performance at the 0.01 level. Furthermore, logistics process innovation and logistics service innovation have both direct and indirect positive effects on organizational performance through logistics service performance, also at the 0.01 significance level. Additionally, logistics service performance has a statistically significant positive direct effect on organizational performance at the 0.01 level.
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