Factor Influencing the Department of Labour Protection and Welfare Civil Servants' Work Achievement in The New Normal

Abstract

The objectives of this research were; 1) to study the overall performance level of civil servants in the New Normal, (2) to compare the performance level of the civil servants in each division/bureau in the central office, (3) to analyze factors influencing work performance levels and (4) to offer guidelines to enhance performance levels of civil servants of the Department of Labour Protection and Welfare in the New Normal.The research combined a variety of data collection methods, including the use of a questionnaire, which has a reliability of more than 0.7, gathering results from 230 civil servants working in the Department of Labour Protection and Welfare in the central office. And using an in - depth interview with 3 administrators of the department. The statistics used in the data analysis included frequency distribution, percentage, arithmetic mean, standard deviation, and simple multiple regression. Qualitative data analysis was also conducted thorough SWOT. The research has found the overall work performance level of the civil servants in the New Normal was at a high level, the work performance level of the civil servants in each division/bureau was not different, and motivation factors had influenced  the work performance level of the civil servants of the Department of Labour Protection and Welfare in the New normal, and the guidelines to enhance work performance levels for civil servants in the New Normal were to create incentives to working, determine ways to create motivation to work including the use of modern technology to support work performance and to improve work to increase performance levels