Guidelines For Reducing Reverse Logistics Costs in The Transportation Operations Department A Case Study of V. Sriprasert Co. Ltd.
Article Sidebar
Main Article Content
Abstract
This study aims to improve the operational process of freight transportation and reduce the number of returned goods, which represent a major source of reverse logistics costs. The research focuses on minimizing waste generated from product defects caused by non-standard working practices among truck drivers. V.Sriprasert Co., Ltd., a road transportation service provider, has encountered recurring damage to goods due to drivers stepping directly on the top
layers of cargo, resulting in package deformation and subsequent customer claims. An action research methodology was employed, consisting of field surveys and data collection, root cause analysis, brainstorming sessions, and the development of corrective measures based on the ECRS principles of waste reduction. The key improvement involved applying the “Simplify” step by introducing a wooden stepping board to prevent damage during tarpaulin covering.
The findings revealed that before the improvement (July–August 2025), a total of 195 damaged items were recorded. After implementing the corrective measure (October–November 2025), no product damage was found (Zero Defect), reflecting a complete 100% reduction. Based on the reverse logistics cost of 8.874 THB per item, the company was able to reduce costs by 8.874 THB per evaluation cycle. Moreover, the intervention helped enhance the standardization and reliability of transport operations.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารบริหารธุรกิจและสังคมศาสตร์ มหาวิทยาลัยรามคำแหง ถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรง ซึ่งกองบรรณาธิการไม่จำเป็นต้องเห็นด้วย หรือร่วมรับผิดชอบใดๆ
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารบริหารธุรกิจและสังคมศาสตร์ มหาวิทยาลัยรามคำแหง ถือเป็นลิขสิทธิ์ของวารสารบริหารธุรกิจและสังคมศาสตร์ มหาวิทยาลัยรามคำแหง หากบุคคลหรือหน่วยงานใดต้องการนำบทความทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อ หรือเพื่อกระทำการใดๆ จะต้องได้รับอนุญาตเป็นลายลักษณ์อักษรจากวารสารบริหารธุรกิจและสังคมศาสตร์ มหาวิทยาลัยรามคำแหง ก่อนเท่านั้น
References
Bowersox, D. J., Closs, D. J., & Cooper, M. B. (2012). Supply chain logistics management
(4th ed.). New York: McGraw-Hill.
de Brito, M. P., & Dekker, R. (2002). Reverse logistics: A framework. Econometric Institute Report, EI 2002-38.
Gapp, R., Fisher, R., & Kobayashi, K. (2008). Implementing 5S within a Japanese context: An integrated management system. Management Decision, 46(4), 565-579.
Goldsby, T. J., & Martichenko, R. (2005). Lean six sigma logistics: Strategic development to operational success. Boca Raton, FL: J. Ross Publishing.
Hirano, H. (2009). 5 Pillars of the visual workplace: The sourcebook for 5S implementation.
Boca Raton, FL: CRC Press.
Jha, S., & Sharma, V. (2021). Reverse Logistics performance in E-commerce: The impact of product quality and handling on returns cost. Journal of Operations and Supply Chain Management, 14(2), 55-69.
Kumar, S., & Singh, V. K. (2023). Implementing Lean principles (ECRS) to mitigate non-value added activities in supply chain operations: A case study. International Journal of Lean and Continuous Improvement, 18(4), 312-330.
Lambert, D. M., Stock, J. R., & Ellram, L. M. (1998). Fundamentals of logistics management. Boston: McGraw-Hill.
Liker, J. K. (2004). The Toyota way: 14 management principles from the world's greatest manufacturer. New York: McGraw-Hill.
Maldonado-Guzmán, A. V., & Garza-Reyes, J. A. (2023). The role of Lean manufacturing and circular economy integration in sustainable supply chains: An integrative framework. Journal of Cleaner Production, 415, 137830.
Pohlen, T. L., & Farris, M. T. (1992). Reverse logistics in plastics recycling. International Journal of Physical Distribution & Logistics Management, 22(7), 35-47.
Reason, J. (1990). Human error. Cambridge, UK: Cambridge University Press.
Rogers, D. S., & Tibben-Lembke, R. S. (1998). Going backwards: Reverse logistics trends and practices. Reno, NV: Reverse Logistics Executive Council.
Sari, H. W., & Pradana, A. (2020). Standardization of work instructions in logistics warehouse to reduce human error using 5S and ECRS. Journal of Industrial and Production Engineering, 37(2), 101-115.
Wang, J., & Li, Y. (2022). Minimizing transportation loss in Reverse Logistics using advanced sensor technology. Transportation Research Part E: Logistics and Transportation Review, 166, 102875.
Womack, J. P., & Jones, D. T. (1996). Lean thinking: Banish waste and create wealth in your corporation. New York: Simon & Schuster.
Zhang, L., & Zhao, J. (2012). Research on causes and prevention of cargo damage in road transportation. Journal of Transportation Engineering, 9(3), 45-52.
