Job Performance Competency of General Administrative Officers at Suranaree University of Technology
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Abstract
This study aimed to: 1) examine the job performance competency level of general administrative officers at Suranaree University of Technology, 2) compare competency based on personal factors and development methods, 3) identify development guidelines for becoming outstanding employees and managerial personnel, and 4) investigate development obstacles. A mixed-methods approach was employed with a sample of 237 participants, including 207 administrative officers, 8 outstanding employees, and 22 office heads. Data were analysed using mean, standard deviation, F-test, and content analysis through the successive approximation method. The findings revealed that overall job performance competency was high. Ethics and morality scored the highest, followed by coordination, while work motivation remained at a moderate level and showed the lowest mean score. Comparative analysis indicated that educational levels and development methods did not significantly affect competency; however, employees with longer work experience achieved significantly higher ethics scores. The study suggests that the university should prioritise enhancing digital and communication skills and defining clear career paths to effectively prepare personnel for future managerial roles.
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บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสารมนุษยศาสตร์และสังคมศาสตร์ มหาวิทยาลัยอุบลราชธานี
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับมหาวิทยาลัยอุบลราชธานี และคณาจารย์ท่านอื่นๆในมหาวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใดๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
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