Innovations in Public Service Management by Local Government Organizations: A Case Study of Addressing Stateless Persons and Lack of Registration Status in Udon Thani Municipality, Mueang Udon Thani District, Udon Thani Province

Abstract

This research aimed to examine the innovation management in public service within local government organizations, focusing on a project addressing the issue of registered stateless individuals in Udon Thani municipality, Mueang Udon Thani District, Udon Thani Province. Additionally, it sought to explore the perspectives of Udon Thani Municipality personnel regarding innovation management in public service within the municipality. Employing a mixed-methods approach encompassing both quantitative and qualitative methodologies, data collection involved document analysis, questionnaire surveys, in-depth interviews with key informants, and participatory and non-participatory observations.

            Findings revealed several key aspects: (1) Strategic development: Proactive service strategies were devised to adapt to evolving problem conditions, with management methods adjusted accordingly to address future challenges. (2) Idea generation: Training initiatives were implemented to enhance personnel knowledge in registration procedures, fostering the generation of innovative ideas.
(3) Idea prioritization: Rigorous analysis was conducted to select and address problems effectively, emphasizing adherence to principles of good governance and meticulous implementation by officers. (4) Implementation: Recognized achievements included national accolades such as the 2017 State Excellence Award conferred by the Office of the Public Sector Development Commission. (5) Stakeholder involvement: Collaboration was sought from various stakeholders, fostering an open system of administration, networking, public participation, and public relations. Udon Thani Municipality personnel exhibited a high level of satisfaction with innovation management in public service, with the strategy creation aspect garnering the highest average rating, followed by idea prioritization, while the implementation of allocated ideas was the least.