Factors Affecting People’s Satisfaction Towards Services of Registration and Card Officers in Phu Kradueng District, Loei Province

Abstract

The objectives of this research were 1) to study basic information on factors affecting citizens' satisfaction with the services provided by registration and identification officers in Phu Kradueng District, and 2)study and compare factors affecting citizens' satisfaction with the services provided by registration and identification officers in Phu Kradueng District, Loei Province. This quantitative research was conducted. The sample consisted of 400 registered residents in Phu Kradueng District, Loei Province. The data were calculated using Taro Yamane's formula. The data collection tool was a questionnaire. The statistics used for analysis included percentage, mean, and standard deviation. Inferential statistics included T-test and F-test (One Way ANOVA). Results showed that factors affecting the people's satisfaction towards the services of the registration and card officers in Phu Kradueng District, Loei Province found that the overall level was at a moderate level ( = 3.07) when considering each aspect at a moderate level in all aspects as follows: Response to service recipients ( = 3.42), amenities ( = 3.14), confidence to service recipients ( = 3.06), service providers ( = 2.66). The results of comparison of factors affecting the people's satisfaction towards the services of the registration and card officers in Phu Kradueng District, Loei Province classified by gender, age, educational level and occupation found that overall, the people with gender, age, level Education and occupations were different. There were no different opinions on the services provided by the Registration and Card Department officers in Phu Kradueng District, Loei Province.