Providing civil registration services at the Na Wang District Registration Office, Nong Bua Lamphu Province

Abstract

This research aimed to: 1) study the provision of civil registration services, 2) compare the levels of civil registration service provision, and 3) propose guidelines for improving civil registration services at the Na Wang District Registration Office, Nong Bua Lamphu Province. This quantitative study involved 356 respondents who received civil registration services at the district registration office, determined using Taro Yamane’s formula. A questionnaire was employed as the data collection instrument. The data were analyzed using descriptive statistics including frequency, percentage, mean, and standard deviation. For the inferential statistics analysis, t-test and F-test were deployed respectively. The findings revealed that: 1) the overall level of civil registration service provision at the Na Wang District Registration Office, Nong Bua Lamphu Province, was high ( = 3.69, SD = 0.52). When considering each aspect, the highest satisfaction was found in the aspect of service staff ( = 4.09, SD = 0.69), followed by facilities ( = 4.07, SD = 0.57), while the aspect with the lowest mean score was assurance provided to service recipients ( = 3.82, SD = 0.71). 2) The comparative analysis showed that respondents of different genders had significantly different opinions on the civil registration service provision at the level of 0.05, while no significant differences were found among respondents of different ages, education levels, and occupations. 3) The proposed guidelines for improving the civil registration services include increasing the number of service staff, enhancing facilities, and providing sufficient spaces for coordination and communication to adequately serve the public.