A Study of Effect of Good Citizenship Behavior on Organizational Commitment of Employees in Private Sector Organizations
Keywords:
Influence of Behavior, Organizational Commitment, Good Citizenship BehaviorAbstract
The objective of this research was to study the level of commitment, factors affecting organizational
citizenship behavior, and the relationship between individual commitment to the organization and organizational
citizenship behavior among employees in private companies. The population used in this research was 140 employees. A questionnaire was used to collect data and analyze the data using descriptive statistics, Spearman's correlation coefficient, and multiple regression analysis. The results showed that the level of organizational commitment was highly correlated with organizational citizenship and individual behavior
toward organizational citizenship. Regarding the relationship between demographic characteristics,
organizational commitment variables, and individual behavior toward organizational citizenship, it was found that employee status, education level, and average income were significantly related to affective commitment. Employee status was significantly related to helping behavior at a low level, and length of employment was negatively related to cooperative behavior at a moderate level. Gender was also moderately related to performance development behavior. In the multiple regression analysis, the independent variables included product development department. Income between 25,000 - 35,000 baht can explain 7.2 percent of the variance in overall organizational commitment. The independent variables, namely, senior executive position, male, income less than 15,000-baht, warehouse/delivery department, can explain 18.8 percent of the variance in overall organizational commitment behavior. When the variable of organizational
commitment behavior is set as a transitive variable, it was found that only the variable of product
development department can explain 33.8 percent of the individual's commitment to the organization through the variable of organizational commitment behavior. The variable of organizational commitment
behavior can explain the highest variance at 24.8 percent. This research result can be applied to
organizations to increase the level of organizational commitment of private company employees to be stronger.
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