The Causal Factors Relationship of Restaurant Entrepreneurial Success in the Urban Communities of Bangkok

Authors

  • kanitha srianek Business Administration Program in Creative Business and Digital Technology, Suan Dusit University
  • Ladda Suanmali Business Administration Program in Business Computer, Suan Dusit University
  • Phorramatpanyaprat Tongprasong Business Administration Program in Creative Business and Digital Technology, Suan Dusit University

Keywords:

Causal Relationship, Technology Readiness Index, Service Business Marketing, the Success of Restaurant Entrepreneur

Abstract

This research aims to (1) study the causal factors contributing to the success of restaurant
entrepreneurs in the urban communities of Bangkok, and (2) study the effect of the technology readiness
index and service marketing mix on the success of restaurant entrepreneurs in the urban communities
of Bangkok. The research samples consisted of 426 restaurant entrepreneurs in the urban community of
Bangkok. The sampling method used multi-stage random sampling, and the calculation was performed using
the G*Power program with an effect size of 0.3. A questionnaire was used as the research tools. Data analysis
revealed that the causal factors between the technology readiness index and the service marketing mix
influencing the success of restaurant entrepreneurs was confirmed with the empirical data. Consequently,
the technology readiness index has a positive direct effect on their success of restaurant entrepreneurs with
a factor loading of 0.244. The technology readiness index also has a positive direct effect on the service
marketing mix of restaurant entrepreneur with a factor loading of 0.777. Furthermore, the service market
mix has a positive direct effect on the success of restaurant entrepreneurs with a factor loading of 0.737.
Additionally, the technology readiness index of restaurant entrepreneurs, through the service marketing
mix, has a positive direct effect on their success, with a factor loading of 0.816. The results of this study
can be a guideline for restaurant entrepreneurs in the urban communities of Bangkok uses this as a benefit
to drive business success both now and in the future.

References

Amofah, O., Gyamfi, I., & Tutu, C. O. (2016). The Influence of Service Marketing Mix on Customer Choice of Repeat Purchase of Restaurant in Kumasi, Ghana. European Journal of Business and Management, 8(11), 102-112.

Boonthawee, K., Chotivanich, P., & Onsa-ard, E. (2021). Entrepreneurial Orientation, Knowledge Management, Marketing Strategies, Innovativeness and Thai Organic Farming Business Performance Outcomes. Journal of Agricultural Research and Extension, 38(1), 108-125. [in Thai]

Chaiyasain, C. (2021). Why Do Restaurant Business Fail and the Guidelines Necessary to Develop Excellence. Journal of Thai Hospitality and Tourism, 16(2), 85–96. [in Thai]

Chamnanpon, K., & Lowanichchai, S. (2019). A Development Model of Digital Technology for Supporting Entrepreneur. Ratchaphruek Journal, 17(2), 130-138. [in Thai]

Charusreni, K. (2022). The Causal Factors Influencing the Success of a Medium-Sized Restaurant Business in Bangkok. Journal of Management Science Nakhon Pathom Rajabhat University, 9(2), 158-173. [in Thai].

Chinprasithchai, K., Thamchalai, A., & Chutamas, P. (2023). GUIDELINES FOR INCREASING THE EFFECTIVENESS OF RESTAURANT BUSINESS IN BANGKOK AND VICINITIES. Journal of Social Science and Cultural, 7(12), 104-114. [in Thai]

Chusripat, P., & Chailom, P. (2022). Online Marketing To Successful Strategy In Food Production Business Of Small And Medium Enterprises (Smes) In Northeastern Thailand. Journal of Positive School Psychology, 6(8), 6649-6667

Comrey, A. L., & Lee, H. B. (2013). A First Course in Factor Analysis (2nd ed.). Psychology Press.

Cronbach, L. J. (1990). Essentials of Psychological Testing (5th ed.). Harper Collins Publishers.

Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G*Power 3: A Flexible Statistical Power Analysis Program for the Social, Behavioral, and Biomedical Sciences. Behavior Research Methods, 39(2), 175-191.

Food Sanitation Division Health Department BMA. (2023, 22 May). Licensed restaurant information. Food Sanitation Division Health Department BMA. http://foodsanitation.bangkok.go.th/document/detail/341 [in Thai]

Fornell, C., & Larcker, D. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(3), 382-388.

Grewal, R., Cote, A. J., & Baumgartner, H. (2004). Multicollinearity and Measurement Error in Structural Equation Models: Implications for Theory Testing. Marketing Science, 23(4), 519-529.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. F. (2010). Multivariate Data Analysis: A Global Perspective (7th ed.). Pearson Prentice Hall.

Harding, D., Kadiyono, A. L., Hafiar, H., Ma'mun, T. N., Wibowo, H., Nugraha, Y., & Siswadi, A. G. P. (2020). Readiness of technology adaptation towards digital-based entrepreneurship. International Journal of Entrepreneurship, 24(1), 1-5.

Hensawang, P., & Jewjinda, C. (2020). Factors for success in operating a Thai restaurant business in the United States. Journal of Administrative and Management Innovation, 8(3), 106-115. [in Thai]

Hooper, D., Coughlan, J., & Mullen, M. (2008) Structural Equation Modelling: Guidelines for Determining Model Fit. Electronic Journal of Business Research Methods, 6(1), 53-60.

Inteacha, D., Khumsri, T., & Dechkham, P. (2023). Marketing Mix Factors Affecting the Success of Community Enterprise Entrepreneurs in Muang District, Lampang Province. Disciplinary Journal Buriram Rajabhat University, 7(2), 12-20. [in Thai]

Joanne, H. S., & Kevin, J. D. (2018). Success Strategies for Small Financial Planning Firms. International Journal of Applied Management and Technology, 17(1), 22-34.

Joseph, O. P., Tulung, J. E., & Wangke, S. (2020). Impact of Social Media Marketing Toware Business Performance of MSMES in Manado During COVID-19 Pandemic. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 8(4), 596-605.

Kaplan, D. (2000). Structural Equation Modeling. Sage Publications.

Kaplan, R. S., & Norton, D. P. (2005). The Balanced Scorecard–Measures that Drive Performance. Harvard Business Review, 70, 71-79.

Karabulut, A. T. (2015). Effects of Innovation Strategy on Firm Performance: A Study Conducted on Manufacturing Firms in Turkey. Social and Behavioral Sciences, 195, 1338-1347.

Kasikorn Research Center. (2021). Technology in the restaurant business. Help that goes beyond basic business factors. Kasikorn Research Center. https://www.kasikornresearch.com/th/analysis/k-social-media/Pages/Mobile-platform-FB-01-04-21.aspx [in Thai]

Keawchuer, S., Pungnirund, B., & Kortana, T. (2019). Factors for Success for Online Business Entrepreneurs in the Digital Age. The Journal of Industrial Technology, 15(2), 33-44. [in Thai]

Kotler, P., & Keller, K. (2006). Marketing Management. (12th ed.). Prentice Hall.

Kotler, P., (2016). Marketing Management: Analysis, Planning, Implementation and Control (15th ed.). Prentice-Hall.

Krajaeajan, S., & Pheaphan, N. (2020). Factors affecting of the Open Innovation of Restaurant Business in Thailand. Journal of Modern Learning Development, 5(5), 13-27. [in Thai]

Lam, L. W. (2012). Impact of competitiveness on salespeople's commitment and performance. Journal of Business Research, 65(9), 1328-1334.

Loacharoen, N., & Pueboobpaphan, S. (2022). Influence of technology readiness index on online shopping decisions for SMEs. Journal of Engineering and Innovation, 15(3), 142-153. [in Thai]

Iyibildiren, M., & Karasioglu, F. (2018). Balanced scorecard in business performance measurement and its effect on financial structure. Global Journal of Management and Business Research Finance, 18(2), 13-21.

Mahmood, A., Imran, M., & Adil, K. (2023). Modeling Individual Beliefs to Transfigure Technology Readiness into Technology Acceptance in Financial Institutions. Sage Open, 13(1), 1-19.

Mahmood, R., & Khan S.M. (2014). Impact of Service Marketing Mixes on Customer perception: A study on Eastern Bank Limited, Bangladesh. European Journal of Business and Management, 6(34), 164-167.

Martinez, C. M. H. (2016). A study of the relationship of certain measures of success on the technology readiness index score for small manufacturing organizations in the Mexico City metropolitan area. Indiana State University.

Mathuros, S., & Chansom, N. (2023). Successful Entrepreneur Factor of Small and Medium Business in the Central Region of Thailand. Journal of Business Administration The Association of Private Higher Education Institutions of Thailand, 10(1), 84-102. [in Thai]

Ministry of Commerce, Department of Business Development. (2019). Restaurant business. Ministry of Commerce. https://www.dbd.go.th/download/document_file/Statisic /2562/T26/T26_201902.pdf [in Thai]

Moonsri, K. (2019). The Importance Variable of Innovation and Digital Marketing to Performance of Small and Medium Business. Veridian E-Journal, Silpakorn University (Humanities, Social Sciences and arts), 12(5), 146-166. [in Thai].

Nooh, S. A. (2014). Prioritising IT Applications’ Readiness using Balanced Scorecards in Saudi Arabia. [Unpublished PhD thesis]. De Montfort University.

Pangthong, P., Wingwon, B., & Vonglao, P. (2024). The Moderating Role of E-Marketplace on the Relationship Between Corporate Entrepreneurship and Performance Evaluation of Online Business Entrepreneurs in Thailand. Journal of Business Administration The Association of Private Higher Education Institutions of Thailand, 13(1), 51-66. [in Thai].

Parasuraman, A. (2000). Technology Readiness Index (Tri): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies. Journal of Service Research, 2(4), 307-320.

Parasuraman, A., & Colby, C. L. (2014). An Updated and Streamlined Technology Readiness Index: TRI 2.0. Journal of Service Research, 18(1), 1-16.

Penz, D., Amorim, B., Nascimento, S., & Rossetto, C. (2017). The Influence of Technology Readiness Index in Entrepreneurial Orientation: A Study with Brazilian Entrepreneurs in the United States of America. International Journal of Innovation, 5(1), 66-76.

Phonpraphan, J., Phakanon, T., Sirimai, P., & Sallekhanan, K. (2020). Thai service sector has changed to be great! Adjust it to get it right!. Bank of Thailand. https://www.bot.or.th/th/research-and-publications/articles-and-publications/articles/Article_16Jan2020.html. [in Thai]

Piriyakul, M. (2021). Sample size Determination for Structural Equation Modeling (SEM). The Journal of Industrial Technology, 17(3), 232-246. [in Thai]

Rotchanakitumnuai, S. (2021). Trust, Risk and Benefits in Continuous Information Sharing Through Online Social Network. Panyapiwat Journal, 13(1), 119-131. [in Thai]

Sanitlou, N., Sartphet, W., & Naphaarrak, Y. (2019). SAMPLE SIZE CALCULATION USING G*POWER PROGRAM. Journal of Suvarnabhumi Institute of Technology (Humanities and Social Sciences), 5(1), 496-507. [in Thai]

Sarannee, U., Aeksapang, J., Ongklang, A., & Visutranukool, M. (2022). Success Factors of Community Business Management in Thailand. International Journal of Sociologies and Anthropologies Science Reviews, 2(3), 77-88.

Sirikudta, S. (2013). Creative economy strategies affecting business organization success: Case study of upper central part industrial entrepreneurs. KASETSART JOURNAL of SOCIAL SCIENCES. 34(3), 428-439. [in Thai]

Sookthawee, K., & Kositanon, O. (2014). Regression Between Success Factors Affect to Business and Success Factors Affect to Business of Construction Materials Business in Mueng District Nakhon Sawan Province. The Golden Teak: Humanity and Social Science Journal, 20(1), 137-146. [in Thai].

Teantavornwong, D., Thurapaeng, C., Tonglim, T., & Kaiyawan, Y. (2023). Procedure and Research Instrument to use Collect Data for Structural Equation Model Analysis (SEM). The Journal of Industrial Technology: Suan Sunandha Rajabhat University, 11(1), 73-85. [in Thai]

van Veen-Dirks, P., & Wijn, M. (2002). Strategic control: meshing critical success factors with the balanced scorecard. Long Range Plan, 35(4), 407–427.

Victor, C., & Judith, T. (2018). The Influence of Competitive Advantage on Firm Performance of Small Medium Enterprises (SMEs), Lembang, Bandung, Indonesia: Case Study. International Journal of Pure and Applied Mathematics, 119(12), 15199-15220.

Wailerdsak, N. (2015). Exporting Problems and Barriers of Thai Processed Food Products to ASEAN Markets. Journals of Liberal Arts Rangsit University, 10(18). 1-20. [in Thai]

Yailumyong, J. (2023). The Influence of Marketing Mix and Services Quality that Influencing the Success of 4-stars Resort Business in Saraburi Province. Journal of Management Science Nakhon Pathom Rajabhat University, 10(1), 27-39. [in Thai].

Zavira, C. M., Ismoyowati, D., & Yuliando, H. (2023). Korean Restaurants’ Consumer Needs Based on Marketing Mix Through the Kano Model. AGRARIS: Journal of Agribusiness and Rural Development Research, 9(1), 129–149.

Downloads

Published

2024-12-07

How to Cite

srianek, kanitha, Suanmali, L., & Tongprasong, P. . (2024). The Causal Factors Relationship of Restaurant Entrepreneurial Success in the Urban Communities of Bangkok. Journal of Business Administration The Association of Private Higher Education Institutions of Thailand, 12(2), 106–124. Retrieved from https://so02.tci-thaijo.org/index.php/apheitvu/article/view/269483

Issue

Section

Research Articles